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Syncfusion Feedback

Server error when deploying to production

Thread ID:





146659 Aug 7,2019 06:10 PM UTC Aug 13,2019 07:13 AM UTC Others 1
Tags: Others
Hatem Muhsen
Asked On August 7, 2019 06:10 PM UTC

Hello Syncfusion,
I am receiving a server error after I've deployed to my clients production servers. I've attached the image. Looks like something to do with the licensing. Please get back to me when you can, thanks!

Attachment: Screen_Shot_20190807_at_2.03.35_PM_ba205815.zip

Balaji Renganathan [Syncfusion]
Replied On August 13, 2019 07:13 AM UTC

Hi Hatem, 

Thanks for contacting Syncfusion support! 

Starting with v16.2.0.x if you are using Syncfusion nuget packages, you also have to include a license key in your projects. Follow the below article to know about how to generate license keys for specific version and platform,   

Follow the below user guide document to know about registering the license keys in your project.   

Please ensure the below items in your projects before deploying the application 

  • Ensure all the referenced Syncfusion assemblies are on same version,
  • Ensure the Syncfusion.Licensing.dll assembly version which is referred in the project is also deployed in the production server.
  • Our license keys are platform and version specific, so please ensure corresponding version and platform license are applied in your projects

If you are still facing the same issue, please share us the following details for further investigation at our end.    

1. Syncfusion NuGet packages\assemblies and its version used in your project  
2. Syncfusion license key used in your application.  
Balaji R 


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