Examples provided by support should be provided in a consistent format

[Mike Bradley]

Sometimes when i get examples back from the syncfusion support team they are provided in a range of formats.

Sometimes they are a zip file that contains vs code files, other times it might be a zip file of a visual studio project, sometimes its stackblitz and sometimes its codesandbox. There are other formats i have received too.

I think it would be beneficial for the support team to choose a particular format and then always provide that format so that opening up and testing the provided examples is a lot easier. If we get zip files then we have to unzip, then load them up in the application and then run etc etc. I personally prefer codesandbox (mainly because ive not used other online tools) but think that always providing an online example where we can open it up and see the solution a lot quicker would be a better form of support.

Many thanks

Mike

[Davis Jebaraj]

Hi Mike,  

 

Thanks for bringing this aspect to our attention. We do have guidelines for how support samples should be provided, but since we support a number of platforms, the requirements are different for each platform. We will standardize on the following format and delivery systems as detailed below.  

 

Platform	Online Code Editing	ZIP File with project
Essential JS 2 (EJ2)   JS/Angular/React/Vue	JS/Angular/React – Stackblitz    Vue – CodeSandbox	As needed
Blazor	https://blazorfiddle.com/   Supports only Server side model for now and they are working on Client side support.	As needed
EJ2 with ASP.NET Core   ASP.NET MVC	https://dotnetfiddle.net/CsMvc	As needed
Essential JS 1	Stackblitz/CodeSandbox	As needed
EJ1 with ASP.NET MVC   ASP.NET Core   ASP.NET Web Forms	https://dotnetfiddle.net/CsMvc	As needed
Xamarin   UWP	Not applicable	Default option is ZIP file
WinForms   WPF	Not applicable	Default option is ZIP file
Others such as JSP, PHP, Aurelia, etc		Default option is ZIP file

 

Regards,  

 

Davis