Hi Laura,
Thanks for contacting Syncfusion support.
Could you please check and address the below queries which help us to analyze further on the reported problem.
1. Share the grid package version
2. Share the type of data binding used. [Local using viewbag or remote binding using controller action]
3. Share the grid rendering code to check column and edit type used.
4. If you have used remote data binding then please share the network tab while saving record to check request and its response.
5. Also any information that you find valuable for us to analyze further.
Regards,
Madhu Sudhanan P