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Syncfusion Feedback

Uploader Issue - Syncfusion version 16.3.24

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140919 Nov 14,2018 08:41 AM UTC Nov 19,2018 10:28 AM UTC JavaScript - EJ 2 1
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Tags: Uploader
Clarence Balucating
Asked On November 14, 2018 08:41 AM UTC

Hi Syncfusion Team,

I just wanted to ask something about your Uploader. 

Sometimes, I am having this issue (see Exhibit A), and sometimes, the file will take long to succeed (sometimes stuck at 100% but the bar is still red) (see Exhibit B)

Exhibit A


Exhibit B


Please be informed that we are still testing it via "tomcat" locally ("localhost").

Is there anyway we can make sure that Uploader works correctly? 

Here is my configuration of the Uploader.
var uploadAdditionalDocsUploader = new ej.inputs.Uploader({
    asyncSettings: {
        saveUrl: 'https://aspnetmvc.syncfusion.com/services/api/uploadbox/Save',
        removeUrl: 'https://aspnetmvc.syncfusion.com/services/api/uploadbox/Remove'
    },
    autoUpload: true,
    multiple: true,
    maxFileSize: 100000000,
    success: uploadAdditionalDocsSuccess
}, '#uploadAdditionalDocsUploader');
I appreciate your prompt response.

Please let me know if you need anything else from our end.

Kind Regards,
Clarence

Christopher Issac Sunder K [Syncfusion]
Replied On November 19, 2018 10:28 AM UTC

Hi Clarence, 

Thank you for contacting Syncfusion support. 

We regret for the inconvenience caused. 
 
Due to the server performance issue, the uploader save action was not occurring properly. Now, we have resolved this performance issue and the uploader save and remove actions are working properly in uploader’s online samples. For uploader’s save and remove actions, you can use the below CDN links for the better performance. 

Please get back to us if you need further assistance on this. 

Thanks, 
Christo

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