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Azure WebApp installation - Newly created SQL Server not being recognised

Thread ID:





128260 Jan 11,2017 12:12 PM UTC Jan 12,2017 01:05 PM UTC Dashboard Platform 1
Tags: Dashboard Server
Peter Mckenzie
Asked On January 11, 2017 12:12 PM UTC

Hi, I'm right at the tailend of your helpful Azure WebApp installation and deployment instructions:


Problem is, the newly created database is not being recognised. Basically, 1) I create the SQL Server database per the form in your instructions, then 2) I validate pre-populated Azure Storage Blob details. 3) Then it asks me to enter the details of the System Administrator, which I do, then after than it returns to the the 1st form (1) and asks me to set up a database again.... 

I go into Azure and can confirm that a database was set up the 1st time round. If I try to re-enter that information it tells me that the tables are already created and lists out their names.

How do I progress to the ordinary login screen so I can access the Server Dashboards ? I feel like I have reached the end of the installation process but am unsure how to login in as system administrator via an ordinary login portal.

Thanks in advance


Venkatesan Rethinam [Syncfusion]
Replied On January 12, 2017 01:05 PM UTC

Hi Peter, 

A support incident has been created under your account to track the status of this issue. Please log on to our support website to check for further updates.  

R. Venkatesan 


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