Syncfusion licensing bug

[Administrator]

Hi

We've installed the latest demo version on a 64 bit machine. None of the examples work. They all give a windows "application needs to close" error dialog.

If I run them from the code source I get the error message below.

Any ideas?

Thanks
Steve

System.IndexOutOfRangeException was unhandled
Message="Index was outside the bounds of the array."
Source="Syncfusion.Core"
StackTrace:
at Syncfusion.Core.Licensing.Hex.decode(String data)
at Syncfusion.Core.Licensing.UnlockKeyInfo.ExtractPrefixVersionInfo(String str)
at Syncfusion.Core.Licensing.UnlockKeyInfo..ctor(String key, String filterVersion)
at Syncfusion.Core.Licensing.FusionLicenseProvider.Validate(String str)
at Syncfusion.Core.Licensing.FusionLicenseProvider.GetLicense(LicenseContext context, Type type, Object instance, Boolean allowExceptions)
at System.ComponentModel.LicenseManager.ValidateInternalRecursive(LicenseContext context, Type type, Object instance, Boolean allowExceptions, License& license, String& licenseKey)
at System.ComponentModel.LicenseManager.ValidateInternal(Type type, Object instance, Boolean allowExceptions, License& license)
at System.ComponentModel.LicenseManager.Validate(Type type, Object instance)
at Syncfusion.Core.Licensing.LicensedComponent..ctor(Type type)
at Syncfusion.Windows.Forms.Grid.GridControl..ctor(GridModel model)
at Syncfusion.Windows.Forms.Grid.GridControl..ctor()
at CellControlsGrid.CellControlsForm.InitializeComponent() in C:\Program Files\Syncfusion\Essential Studio\4.4.0.51\windows\Grid.Windows\Samples\CellTypes\CellTypes\cs\Form1.cs:line 297
at CellControlsGrid.CellControlsForm..ctor() in C:\Program Files\Syncfusion\Essential Studio\4.4.0.51\windows\Grid.Windows\Samples\CellTypes\CellTypes\cs\Form1.cs:line 42
at CellControlsGrid.CellControlsForm.Main() in C:\Program Files\Syncfusion\Essential Studio\4.4.0.51\windows\Grid.Windows\Samples\CellTypes\CellTypes\cs\Form1.cs:line 348
at System.AppDomain.nExecuteAssembly(Assembly assembly, String[] args)
at Microsoft.VisualStudio.HostingProcess.HostProc.RunUsersAssembly()
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()

[Nandakumar R]

Hi Steve,

1) Please run the License Manager utility as shownbelow,
start -> All Programs -> Syncfusion -> EssentialStudio 4.1.0.62 -> Utilities -> LicenseManager. You will get a LicenseManager dialogbox. Please check, if you find a key in that. Onselecting a key, you will find below the products that are supported with that key. Please check that the Essential Grid entry is there in that list of components supported for the key you have. Please send me a screenshot of the dialog if possible.

2) If a key is found in that, please run the Licensing Enabler utility from,
start -> All Programs -> Syncfusion -> EssentialStudio 4.4.0.51 -> Utilities -> Licensing Enabler and try running the project.

We would like to request you to open a new incident in Direct-Trac for further assistance.

Thank you for choosing Syncfusion products.

Regards,
Nanda