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Syncfusion Feedback

change the properties and chart wizard get error;

Thread ID:





148706 Oct 31,2019 06:51 AM UTC Dec 20,2019 07:10 AM UTC WinForms 5
Tags: Chart
Kevin Xiao
Asked On October 31, 2019 06:51 AM UTC

at last  I change chartseries.points in the chartwizard add category ,then get error.

Attachment: 新建文件夹_d34872e8.rar

Hemalatha Marikumar [Syncfusion]
Replied On November 4, 2019 09:58 AM UTC

Hi Kevin, 
Greetings from Syncfusion. 
We checked the reported issue by preparing a sample with a provided code snippet and details. But we were unable to reproduce the reported issue. Based on the provided stack trace only, we were going to fix the issue and update further details on 6 November 2019. 
In the meantime, can you please revert the attached sample to reproduce the reported issue. This will be helpful for us to consider that case also while fixing the issue. 
Hemalatha M. 

Hemalatha Marikumar [Syncfusion]
Replied On November 6, 2019 11:36 AM UTC

Hi Kevin, 
As we updated earlier, we are fixing the issue based on the provided call stack only due to the issue is not reproduced at our side. The fix will be included in our upcoming weekly nuget which is expected to be rolled out on 19th November 2019. 
If possible, can you please revert the attached sample of previous update to reproduce the reported issue. This will be helpful for us to consider that case also while fixing the issue.  
Hemalatha M. 

Hemalatha Marikumar [Syncfusion]
Replied On November 19, 2019 12:26 PM UTC

Hi Kevin, 
Thanks for your patience, 
We have included the possible fixes for the reported issue IndexOutOfRangeException occurs when trying to access the YValues collection for Bubble series” and the patch for this fix can be downloaded from the following location. 
Recommended approach - exe will perform automatic configuration  
Please find the patch setup from below location:  
Advanced approach – use only if you have specific needs and can directly replace existing assemblies for your build environment  
Please find the patch assemblies alone from below location:  
Installation Directions :   
This patch should replace the files “Syncfusion.Chart.Base.dll” and “Syncfusion.Chart.Windows.dll” under the following folder.  
$system drive:\ Files\Syncfusion\Essential Studio\$Version # \precompiledassemblies\$Version#\[TargetFramework]  
Eg : C:\Program Files\Syncfusion\Essential Studio\\precompiledassemblies\\4.6  
To automatically run the Assembly Manager, please check the Run assembly manager checkbox option while installing the patch. If this option is unchecked, the patch will replace the assemblies in precompiled assemblies’ folder only. Then, you will have to manually copy and paste them to the preferred location or you will have to run the Syncfusion Assembly Manager application (available from the Syncfusion Dashboard, installed as a shortcut in the Application menu) to re-install assemblies.  
You can change how you receive bug fixes by navigating to the following link and updating your preferences.  
Please note that we have created this patch for versions specifically to resolve the issues reported in this forum.  
Can you please check the above patch and let us know whether the reported issue has been resolved or not? If not, please revert the attached sample in previous update to reproduce the reported issue. This will be helpful for us to provide a better solution at the earliest. 
After your acknowledgement only we have moved this fix to source level because the above issue not reproduced at our end. 
Hemalatha M. 

Kevin Xiao
Replied On December 19, 2019 12:01 PM UTC

Thanks very much!

Hemalatha Marikumar [Syncfusion]
Replied On December 20, 2019 07:10 AM UTC

Hi Kevin Xiao, 
Thanks for your update. 
We have confirmed that the reported crash issue has resolved with the provided patch. Hence, we will include this fix in our Weekly Nuget release which is expected to be rolled out on December 24,2019. 
We appreciate your patience until then. 
Hemalatha M. 


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