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Button click not working when ejChart initialize(ej1 v:

Dear Support Team,

I was working in Syncfusion ej1 ejChart and found that touch is not working on button click across the page when ejChart is initialized. The version is

I am sharing my code snippet:

pointRegionClick: 'onclick_chart', 
            //Initializing Common Properties for all the series
labelPosition: 'outside',
                type: v_chart_type, 
//enableAnimation: true,
                tooltip :{visible:true , format: "#point.x#<br/>Total: #point.y#"},
shape: 'none', 
visible: true, 
textPosition: 'top', 
border: { width: 1}, 
connectorLine: { height: 20, stroke:"black" } 
//Initializing Series
                   xName: "x_value", 
                   yName: "y_value",
marker :{dataLabel :{textMappingName : "marker_label"}},    
// explodeIndex: 0,                              
                    border: { width: 2, color: 'white' },
//                    type: 'pie', 
// type: $("#div_chart").attr("data-chart-type"),
labelPosition: 'inside', 
startAngle: 45
depth: 40,
            tilt: -45,
            rotation: 0,
            perspectiveAngle: 30,
// load:"loadTheme",
            //size: { height: "400", width:"100%" },
            background: "#E7E7E7",
            isResponsive: true,
enable3D: true,
            legend: { visible: true, position: 'top', alignment:"near" }

We have tried with syncfusion updated version with same code and it works fine. But we are planning upgrade next year. So is there any way to solve this problem in this version.


2 Replies

SM Srihari Muthukaruppan Syncfusion Team October 11, 2019 11:24 AM UTC

Hi Talha,  

Sorry for the inconvenience. 

We have analyzed your query. We were able to reproduce the issue in your version and we confirm this as a bug and logged a defect report .You can keep track of the bug from the feedback portal below.  

The fix will be available in our upcoming volume 3 SP1 release which expected to be rolled out on or before November 7 2019. 

Kindly revert us, if you need this fix before the specified date, then we will provide custom patch. 


SM Srihari Muthukaruppan Syncfusion Team November 11, 2019 09:48 AM UTC

Hi Talha, 

We are glad to let you know that the reported issue Button click not working when ejChart initializehas been fixed  and patch (ej.web.all.min) for the reported issue can be downloaded from the following location. 

Now touch is working fine on button click across the page when ejChart is initialized. 
You can change how you receive bug fixes by navigating to the following link and updating your preferences.


Please note that we have created this patch for version specifically to resolve the following issue(s) reported in this forum 148215. If you have received other patches for the same version for other products, please apply all patches in the order received. 

We have provided patch in the version, since you have mentioned this version in this incident. If you are using some other version source, kindly revert us the version. Thus we can provide you the patch on that appropriate version. 

Srihari M 

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