SfPdfViewer becomes unresponsive after some time.

[Anthony Ramos]

I have followed the getting started code here: https://help.syncfusion.com/xamarin/sfpdfviewer/getting-started

The only change I made was that instead of loading a pdf doc from the project itself I made it load a random PDF document from the web 

protected override void OnAppearing()

        {

            base.OnAppearing();

            //Load the PDF

            byte[] pdfData = null;

            using (var wc = new WebClient())

            {

                pdfData = wc.DownloadData(new Uri("http://www.pdf995.com/samples/pdf.pdf"));

            }

            pdfViewerControl.LoadDocument(new MemoryStream(pdfData));

        }

Intermittently the viewer becomes unresponsive and I cant interact with it like scrolling or zooming

[Gayathri Ramalingam]

Hi Anthony, 

We tried to reproduce the issue “PDF Viewer is not responsive while loading PDF document from URL” in Xamarin.Forms, but it is working fine as expected. Kindly refer the sample in the below link which we created to reproduce the reported issue.   

https://www.syncfusion.com/downloads/support/forum/145950/ze/GettingStarted2116335752 

 

Kindly share the following details to analyze more on this issue and it will be helpful for us to analyze more on this issue.   

1.       Modify / Simple sample with which the issue could be reproduced.   

2.       Replication procedure to reproduce the issue or screen shot illustrating the issue.   

3.      Android / iOS device specification with the OS version.   

 

With Regards, 

Gayathri R