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Contact Support: You can use this option to create incidents for clarifying your technical/sales/general queries related to Syncfusion controls.
Features and Bugs: This option to help us to define the new feature, report bugs in our product and also to share your general feedbacks (public/private). You can track the status (Open, Validated, In Progress, Testing, Completed) and release timeline of your feature request or bugs reported directly. You can see the feedback for all our products in one common place. You can also vote the Feature Request created by another user to bring it in our priority list. For more information, please refer to the below link.
Please let us know if this helps you.
Regards, Vadivel Natarajan