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Office 365 cannot open my document, but old office can.

Thread ID:





143990 Apr 12,2019 04:02 PM UTC Apr 15,2019 05:44 AM UTC ASP.NET Web Forms (Classic) 1
Tags: DocIO
Justin Crossley
Asked On April 12, 2019 04:02 PM UTC

I have a system that has been generating office .doc documents using DOCIO for ages. This has been working fine and all the documents still open OK in desktop versions of Word. The client has now upgraded to Office 365 and all the documents no longer open. Every document now comes up with the error: "a table in this document has become corrupted".

I reckon there must be some incompatibility between tables generated in DOCIO and Office365. Does anyone have any suggestions? Thanks.

Abirami Varadharajan [Syncfusion]
Replied On April 15, 2019 05:44 AM UTC

We request you to share the below details to reproduce and analyze issue from our side and to provide prompt solution at the earliest. 
  1. The complete version of Microsoft Word application both your desktop version and Office 365 (Go to File-> Account -> About Word in Microsoft Word).
  2. Output DOC word document generated at your end.
  3. Code snippet used at your end to generate this document



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