Hi Alis,
Thank you for contacting Syncfusion support.
We suspect that the reported issue might be document specific i.e., elements presented in the document. So, kindly share us the issue causing input document which will be helpful for us to provide you a prompt solution at the earliest.
If you have any confidential data in your Word document, please replace with some dummy data and provide us the same or send to
support@syncfusion.com by mentioning this forum. We just need your document to recreate the problem you face.
Regards,
Dilli babu.