Meanwhile, if you could share us the document(s) which takes long time for converting, we could investigate the cause for this and try to resolve it from our end if possible.
SKSoeren KuklauJune 13, 2019 05:15 AM
I seem to be seeing similar behavior (see incident 238960), and would prefer if document.RenderAsImages() could be passed an optional CancellationToken (or a TimeSpan) so I could ask it to time out. Killing a thread seems kind of like a last resort.
VAVijayasurya Anandhan Syncfusion Team June 14, 2019 08:20 AM
Thank you for your update. We can reproduce the issue with the “Application hangs while convert the first page of the word document to page” from our side. We will validate this issue and update you with more details on 18th June 2019.
Note: We suspect the issue occurs due to the fonts used in the word document. We request you to share all the fonts (.ttf format) used in your Word document, which will be helpful for us to track the issue and provide you solution at the earliest.
Please let us know if you have any queries.
Regards, Vijayasurya A
VAVijayasurya Anandhan Syncfusion Team June 18, 2019 09:32 AM
Thank you for your patience.
We confirmed that the suspected issue with “Application hangs while convert the Word document to image” is a defect. We have logged a defect report. The fix for this defect will be included in our upcoming 2019 Volume 2 SP1 release, which is estimated to be available in the end of July tentatively.
Note: The patch for the reported issue is estimated to be available on 2nd July 2019. If you need patch for the issue, please let us know your current product version, which will be helpful for us to provide patch.