Exporting Images from Word Docs

[infrastructure Team]

We've found that on occasion, the call to exporting a word doc can freeze up and hang the system.

Can you suggest anything we can apply to the code so that if it gets 'stuck' we can terminate the call or handle a timeout?

Image image = wordDocument.RenderAsImages(0, Syncfusion.DocIO.DLS.ImageType.Bitmap)

We're toying with the idea of running up a separate thread to do the export and then count X amount of mins and if it's not complete, terminate the thread. Just seems a bit of an overkill.

[Karthikeyan Chandrasekar]

Hi Damien, 

Greetings from Syncfusion. As requested you may try killing the long running thread by using the code snipped discussed in the below forum. 

https://social.msdn.microsoft.com/Forums/en-US/c5a0bd45-cf57-4f87-8805-cb4a90126376/monitor-and-abortkill-a-thread-if-its-taking-too-long-how-to-do-it?forum=csharpgeneral 

 

Meanwhile, if you could share us the document(s) which takes long time for converting, we could investigate the cause for this and try to resolve it from our end if possible. 

Regards, 

Karthikeyan  

[Soeren Kuklau]

I seem to be seeing similar behavior (see incident 238960), and would prefer if document.RenderAsImages() could be passed an optional CancellationToken (or a TimeSpan) so I could ask it to time out. Killing a thread seems kind of like a last resort.

[Vijayasurya Anandhan]

Hi Damien,

Thank you for your update.

We can reproduce the issue with the “Application hangs while convert the first page of the word document to page” from our side. We will validate this issue and update you with more details on 18^th June 2019.


Note: We suspect the issue occurs due to the fonts used in the word document. We request you to share all the fonts (.ttf format) used in your Word document, which will be helpful for us to track the issue and provide you solution at the earliest.   

Please let us know if you have any queries. 

Regards,
Vijayasurya A 

[Vijayasurya Anandhan]

Hi Damien,

Thank you for your patience.

We confirmed that the suspected issue with “Application hangs while convert the Word document to image” is a defect. We have logged a defect report. The fix for this defect will be included in our upcoming 2019 Volume 2 SP1 release, which is estimated to be available in the end of July tentatively.


Note: The patch for the reported issue is estimated to be available on 2^nd July 2019. If you need patch for the issue, please let us know your current product version, which will be helpful for us to provide patch. 

Regards,
Vijayasurya A