Hi Wilkinson,
Greetings from Syncfusion.
We have created a new support incident to have further follow-ups regarding your requirement. We will assist you through incident under your Direct Trac account.
Our Direct Trac support system can be accessed from the following link:
http://www.syncfusion.com/Account/Logon?ReturnUrl=%2fsupport%2fdirecttrac
Regards,
Michael