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Syncfusion Feedback

Convert Word Doc to PDF Loses Chinese Characters

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132607 Sep 12,2017 06:50 AM UTC Sep 21,2017 12:06 PM UTC ASP.NET MVC 3
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Tags: DocIO
Damien Turnbull
Asked On September 12, 2017 06:50 AM UTC

We have a word document that when converted to PDF we lost the chinese characters in the PDF generated.

Is Chinese supported in the pdf conversion process?

This is on version 15.3460.0.26

Attachment: Sample_d18f0dd0.zip

Mohanaselvam  Jothi [Syncfusion]
Replied On September 13, 2017 06:35 AM UTC

Hi Damien,

Thank you for using Syncfusion product.

Yes, Chinese is supported in the PDF conversion using Essential DocIO. We suspect that the mentioned “Chinese characters are not preserved” while converting given Word document into PDF is raised due to Arial Unicode MS font missing in a production environment. If the mentioned font is not installed in your machine, then DocIO uses the “Microsoft Sans Serif” as the default font for all the uninstalled fonts in Word to PDF conversion. So, kindly install the mentioned font (Arial Unicode MS) in your machine and try to convert the Word document as PDF using Essential DocIO to resolve this issue.

If you are still facing the same issue means, kindly provide us output PDF document which generated at your end.

Please let us know if you have any other questions.

Regards,
Mohanaselvam J
 


Damien Turnbull
Replied On September 20, 2017 03:33 AM UTC

We have ARIALUNI.TTF installed on the machine.

Is this the font the pdf conversion requires? 


Mohanaselvam  Jothi [Syncfusion]
Replied On September 21, 2017 12:06 PM UTC

Hi Damien,

Thank you for your update.

Is this the font the pdf conversion requires?
No, “ARIALUNI“ font isn’t required for PDF conversion of the given input document.

In the provided input document, we have found that “Arial Unicode MS” font is used. So, “Arial Unicode MS” font need to be installed in the production environment when performing measuring process in Word to PDF conversion. We suggest you kindly install “Arial Unicode MS” font on your machine for converting input Word document into PDF without any preservation loss.

Please let us know if you have any other questions.

Regards,
Mohanaselvam J
 


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