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SfPdfViewer crash with some PDF

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131688 Jul 23,2017 01:52 PM Jul 24,2017 02:24 AM Xamarin.Forms 1
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Tags: PdfViewer
Alessandro Ballini
Asked On July 23, 2017 01:52 PM

I have a Xamarin Form app.

in UWP some PDF files makes SfPdfViewer crash and close application.

is it a know problem?

Balasubramanian Sundararajan [Syncfusion]
Replied On July 24, 2017 02:24 AM

Hi Alessandro, 
 
We are afraid that we are unable to reproduce the issue “Application crashes while loading the PDF documents in our PDF viewer Xamarin.Forms UWP”. We have loaded all the available PDF documents in our database and we have not experienced any crashing issues while loading the PDF document in our PDF viewer in Xamarin.Forms UWP. We suspect that the issue may arise specifically to the PDF documents that were loaded by you in our PDF viewer. So we request you to provide the PDF documents in which the crashing issue occurred. This will be helpful for us to investigate further on the issue and assist you better. 
 
Also can you please provide the following details which would also be a cause of the issue, 
 
Syncfusion Essential Studio version: 
Xamarin.Forms version: 
Operating System build version: 
System Culture Information: 
StackTrace of the exception: 
 
Please find the below sample with which we tried to reproduce the Application crashing issue in our end. 
 
 
Note: We maintain the confidentiality of the information disclosed by our customers to us. Therefore, any documents shared with Syncfusion will only be used to replicate the issue and will not be shared with anyone else. 
 
Please let me know if you have any queries. 
 
Thanks, 
Balasubramanian S 
 


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