Hi Ailiam,
Thanks for contacting Syncfusion support.
We have checked your query and we need some additional information to find the cause of the issue. Could you please share us the following details with us
1. Share your Grid code example ( Both in server side and Client side).
2. Have you used two projects like accessing client from one project and controller from another project.
2. Please make ensure that you have return the data as Items and Count pair. Please share the screenshot as like given below
4. Video/ Screenshot to replicate the issue.
5. If possible, provide an issue reproducing sample or hosted link
The provided information will help us to analyze and provide you the solution as early as possible.
Regards,
Farveen sulthana T