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Syncfusion Feedback

Touch problem

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131571 Jul 17,2017 11:36 AM UTC Jul 25,2017 07:05 AM UTC WinForms 5
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Tags: TextBoxExt
Winback
Asked On July 17, 2017 11:36 AM UTC

Hello
I'm trying to run my application on the tablet with windows 10 and get an exception when tapping on the textbox field:

System.ComponentModel.Win32Exception (0x80004005): El sistema no puede encontrar el archivo especificado
   en System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
   en System.Diagnostics.Process.Start()
   en System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
   en Syncfusion.Windows.Forms.Tools.TextBoxExt.ShowTouchKeyboard(List`1 CheckTouch)
   en Syncfusion.Windows.Forms.Tools.TextBoxExt.OnMouseDown(MouseEventArgs e)
   en System.Windows.Forms.Control.WmMouseDown(Message& m, MouseButtons button, Int32 clicks)
   en System.Windows.Forms.Control.WndProc(Message& m)
   en System.Windows.Forms.TextBoxBase.WndProc(Message& m)
   en System.Windows.Forms.TextBox.WndProc(Message& m)
   en Syncfusion.Windows.Forms.Tools.TextBoxExt.WndProc(Message& m)
   en System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   en System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   en System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


Keerthana Jegannathan [Syncfusion]
Replied On July 18, 2017 07:10 AM UTC

 
Hi Winback, 
 
Thank you for contacting Syncfusion support. 
 
We have checked for the reported exception in SfTextBoxExt and we were not able to reproduce the reported exception from our side. We have prepared video for your reference and it can be downloaded from the below location. 
 
 
Please check with the above video for the scenario we have checked and let us know if we have misunderstood your query. On further analysis, we suspect that “TabTip.exe” file is missing in your machine in the below location which may cause the exception in your side. 
 
Location: C:\Program Files\Common Files\microsoft shared\ink 
 
Can you please ensure whether the mentioned file is present in that location?  If you are still facing the issue, can you please share the sample which replicates the issue? Also, share the Essential Studio version which you are currently using. 
 
Regards, 
Keerthana J 


Winback
Replied On July 18, 2017 08:40 AM UTC

Hello,

Thank you for your answer.

I have Essential Studio v15.2.0.40 installed. I reproduce the same scenario
https://www.dropbox.com/s/0jpfpmctstoc9el/Video_2017-07-18_102926.wmv?dl=0

Regards



Keerthana Jegannathan [Syncfusion]
Replied On July 19, 2017 11:36 AM UTC

Hi Winback, 
 
As mentioned in our previous update, we are unable to reproduce the reported exception from our side in 15.2.0.40. Can you please confirm whether you are facing the issue even if “TabTip.exe” file is present in the below location 
 
Location: C:\Program Files\Common Files\microsoft shared\ink  
 
Based on your update, we will proceed further on this. 
 
Regards, 
Keerthana J  


Winback
Replied On July 24, 2017 10:57 AM UTC

Hello,

I updated to the latest version 15.2.0.46, and the problem will not disappear. TabTip.exe is present: Screenshot


Keerthana Jegannathan [Syncfusion]
Replied On July 25, 2017 07:05 AM UTC

Hi Winback, 
 
As we are still not able to reproduce the reported behavior, in order to analyze further a support incident has been created under your account to track the status of this requirement. Please log on to our support website to check for further updates.  
 
 
Regards, 
 
Keerthana J 


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