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Syncfusion Feedback

Translation Locale

Thread ID:





131106 Jun 20,2017 08:28 PM UTC Jun 28,2017 01:38 PM UTC Dashboard Platform 10
Tags: Dashboard Server
Asked On June 20, 2017 08:28 PM UTC

Following this tutorial:

This is my locale folder:

After that English as the only option to translation (Even after server restart). 

What I'm missing?

Venkatesan Rethinam [Syncfusion]
Replied On June 20, 2017 09:01 PM UTC

I assume you have placed the locale folder and file in the below location. 

“C:\Program Files (x86)\Syncfusion\Dashboard Server\DashboardServer.Web\locale” 

Instead, can you try placing them in the below location 

“C:\Syncfusion\Dashboard Server\DashboardServer.Web\locale” 

This is the deployment location of the Dashboard Server from version v2.2.0.31. The GitHub documentation was not yet updated and we have corrected them now. 

R. Venkatesan 

Replied On June 21, 2017 02:05 PM UTC

Error after applying Portuguese translation.

Locale file attached.

Attachment: ptbr_9872cff8.zip

Arasuraja Balakrishnan [Syncfusion]
Replied On June 22, 2017 04:24 PM UTC

Hi Hub, 
Sorry for the inconvenience.  
We have fixed the issue and please follow the below steps to apply the fix in your Dashboard installed machine.  
  1. Download the files from the below link.  
  1. Extract the downloaded zip file.  
  1. Replace the extracted files in the below location in your dashboard installed machine.  
  • C:\Syncfusion\Dashboard Server\DashboardServer.Web  
  1. Clear your browser cache and try it now.  
Please let us know if you found any difficulties.  
Arasuraja B. 

Replied On June 22, 2017 06:48 PM UTC

Now I'm this error occurs when I select Portuguese and select my dashboard


Error log attached

Attachment: SYNCerror_ab36ccc5.zip

Arasuraja Balakrishnan [Syncfusion]
Replied On June 23, 2017 12:29 PM UTC

Hi Hub, 

Sorry for the inconvenience. 

We are unable to reproduce the reported issue from our end by changing the locale.   

So kindly share us the error log from the following location%InstalledLocation%\ Syncfusion\Dashboard Server\DashboardServer.Web\DashboardService\Errorlog” will help us to look into it and provide the better solution.  


Arasuraja B. 

Replied On June 23, 2017 12:50 PM UTC

Error log attached

Attachment: ErrorLog_d3369f42.zip

Arasuraja Balakrishnan [Syncfusion]
Replied On June 26, 2017 12:34 PM UTC

Hi Hub, 

We were unable to reproduce the issue at our side.

Can you please share us the .sydx file with the accessible connection string? 
Or else share the additional information such as,

(i) Version of Designer in which the .sydx file has been created. 
(ii) Data Source you are using. 
(iii) Widgets used in your .sydx. 
(iv) Machine culture.
It will be helpful for us to know more about the issue and to provide better solution.

Arasuraja B.

Replied On June 26, 2017 09:41 PM UTC

I'm sharing the information requested, and Seizing this opportunity to demonstrate a video that shows other two strangers behaviors.

.sydx file and connection string attached 


Attachment: syncData_73005ebb.zip

Bharath Natarajan [Syncfusion]
Replied On June 27, 2017 02:04 PM UTC

Hi Hub, 

Please find the response for your queries below, 

Act as master is disabled for grid widget 
We can able to reproduce the issue with the attached dashboard file, but we are unable to replicate the issue with many cases. So we suggest you to reconfigure the Grid widget. 

Please do let us know if you have any concerns on this. 
Chart axis label get disabled while collapsing the dashboard selection pane in server. 
We can able to reproduce the issue from our end. We will update the timeline to fix this particular issue by tomorrow 
Dashboard could not be rendered while changing the locale 
We are validating this issue from our end, we will update you its status by tomorrow. 


Bharath Natarajan [Syncfusion]
Replied On June 28, 2017 01:38 PM UTC

Hi Hub, 
We had created a new support incident under your Direct Trac account since the reported query is considered as an issue. Please follow the link below to access your account. 


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