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Internal Server Error when installing Nuget Packages

Hi,
the Syncfusion Nuget-Server often fails with an internal server error in the last weeks when i try to install or restore packages from it.
Her is the Output of the Package Manager from my last attempt:
Restoring packages for N:\XXXXX.csproj...
GET http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfInput.WPF46'
GET https://api.nuget.org/v3-flatcontainer/syncfusion.sfinput.wpf46/index.json
InternalServerError http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfInput.WPF46' 130ms
Retrying 'FindPackagesByIdAsyncCore' for source 'http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfInput.WPF46''.
Response status code does not indicate success: 500 (Internal Server Error).
GET http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfInput.WPF46'
InternalServerError http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfInput.WPF46' 121ms
Retrying 'FindPackagesByIdAsyncCore' for source 'http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfInput.WPF46''.
Response status code does not indicate success: 500 (Internal Server Error).
GET http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfInput.WPF46'
InternalServerError http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfInput.WPF46' 124ms
Failed to retrieve information about 'Syncfusion.SfInput.WPF46' from remote source 'http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfInput.WPF46''.
Response status code does not indicate success: 500 (Internal Server Error).
Is there something i can do to avoid this?

Best regards,

Stefan Stolz

9 Replies
KA Karthik Anandan Syncfusion Team June 20, 2017 12:30 PM UTC

Hi Stefan,   
  
Sorry for the inconvenience,   
   
We have ensured from our side, the WPF NuGet packages installing properly, please find below screenshot. It might have happened due to some network issue. Please try again still if you have face any issue, please provide these details (Feed URL and Visual Studio Version) this will helpful to resolve your problem.   
 
 
 
Regards, 
Karthik A. 


SS Stefan Stolz June 21, 2017 10:04 AM UTC

Hi Karthik,

thank you for your reply. 

I investigated a little bit further and finally i found a solution that works for us.

I changed the Packagesource-URL from http://nuget.syncfusion.com/wpf to http://nuget.syncfusion.com/nuget_wpf/nuget/getsyncfusionpackages/wpf/

At the moment this works, but i think your server does have a problem (because of the HTTP Code 500).

Regards,
Stefan



KA Karthik Anandan Syncfusion Team June 22, 2017 12:54 PM UTC

Hi Stefan, 

Thanks for the update. 

We will investigate about this problem. Can you please provide below details this will be helpful to find problem. 

  1. Visual Studio details.
  2. NuGet package manager extension details
  3. Nuget.config file which is available in the below location
 
C:\Users\UserName\AppData\Roaming\NuGet  
 
Regards, 
Karthik A. 


SS Stefan Stolz June 23, 2017 06:18 AM UTC

Visual Studio Details:
Microsoft Visual Studio Professional 2017
Version 15.2 (26430.14) Release
VisualStudio.15.Release/15.2.0+26430.14
Microsoft .NET Framework
Version 4.7.02046

NuGet package manager extension details
     VS2017 doesn't use an extension; it's built in.

Nuget.config:
     
<?xml version="1.0" encoding="utf-8"?>
<configuration>
  <packageSources>
    <add key="nuget.org" value="https://api.nuget.org/v3/index.json" />
    <add key="Local Packages" value="T:\myNuget" />
    <add key="Syncfusion WPF" value="http://nuget.syncfusion.com/nuget_wpf/nuget/getsyncfusionpackages/wpf/" />
    <add key="Syncfusion Xamarin" value="http://nuget.syncfusion.com/nuget_xamarin/nuget/getsyncfusionpackages/xamarin" />
    <add key="Syncfusion Universal" value="http://nuget.syncfusion.com/universal" />
    <add key="Syncfusion ASP.NET Core" value="http://nuget.syncfusion.com/nuget_aspnetcore/nuget/getsyncfusionpackages/aspnetcore" />
  </packageSources>
  <packageRestore>
    <add key="enabled" value="True" />
    <add key="automatic" value="True" />
  </packageRestore>
  <bindingRedirects>
    <add key="skip" value="False" />
  </bindingRedirects>
  <disabledPackageSources>
    <add key="Local Packages" value="true" />
    <add key="Syncfusion Xamarin" value="true" />
    <add key="Syncfusion Universal" value="true" />
    <add key="Syncfusion ASP.NET Core" value="true" />
    <add key="Bob" value="true" />
  </disabledPackageSources>
  <packageManagement>
    <add key="format" value="0" />
    <add key="disabled" value="True" />
  </packageManagement>
</configuration>

It also fails with nuget.exe
     NuGet Version: 4.1.0.2450




KA Karthik Anandan Syncfusion Team June 23, 2017 01:24 PM UTC

Hi Stefan,   
 
Thanks for the details.   
We will analysis about this issue using the given configuration details to investigate the problem and resolve this issues in further.     
  
Regards,   
Karthik A.   


MI Mauricio Italo Magni Manchón replied to Karthik A October 7, 2017 12:00 PM UTC

Hi Stefan,   
 
Thanks for the details.   
We will analysis about this issue using the given configuration details to investigate the problem and resolve this issues in further.     
  
Regards,   
Karthik A.   


Hello

I am getting the same error. 

Using the url listed in syncfusion's website I get this error:

Restoring packages for C:\Virtusway\Source\Oni.Spain\PrintingSuite\Source\Apps\Management\App\project.json...
  GET http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfHubTile.UWP46'
  InternalServerError http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfHubTile.UWP46' 267ms
Retrying 'FindPackagesByIdAsyncCore' for source 'http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfHubTile.UWP46''.
Response status code does not indicate success: 500 (Internal Server Error).
  GET http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfHubTile.UWP46'
  InternalServerError http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfHubTile.UWP46' 135ms
Retrying 'FindPackagesByIdAsyncCore' for source 'http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfHubTile.UWP46''.
Response status code does not indicate success: 500 (Internal Server Error).
  GET http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfHubTile.UWP46'
  InternalServerError http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfHubTile.UWP46' 138ms
Failed to retrieve information about 'Syncfusion.SfHubTile.UWP46' from remote source 'http://nuget.syncfusion.com/wpf/FindPackagesById()?id='Syncfusion.SfHubTile.UWP46''.
  Response status code does not indicate success: 500 (Internal Server Error).

Using the alternative url suggested by Stefan I get this error:

Restoring packages for C:\Virtusway\Source\Oni.Spain\PrintingSuite\Source\Apps\Management\App\project.json...
  GET http://nuget.syncfusion.com/nuget_wpf/nuget/getsyncfusionpackages/wpf/FindPackagesById()?id='Syncfusion.SfHubTile.UWP46'
  OK http://nuget.syncfusion.com/nuget_wpf/nuget/getsyncfusionpackages/wpf/FindPackagesById()?id='Syncfusion.SfHubTile.UWP46' 250ms
Unable to find package Syncfusion.SfHubTile.UWP46. No packages exist with this id in source(s): Microsoft Visual Studio Offline Packages, Suncfusion WPF
Package restore failed.

Hope you can provide a good solution.

Kind regards,

Mauricio


KA Karthik Anandan Syncfusion Team October 9, 2017 11:29 AM UTC

Hi Mauricio Italo,   
    
Sorry for the inconvenience.   
    
You have used WPF feed URL to install UWP (Syncfusion.SfHubTile. UWP46) package. Hence this issue happened.   
    
Can you please use below URL for install this package “Syncfusion.SfHubTile. UWP46”.   
    
You can find package using below URL.   
    
To install “Syncfusion.SfHubTile. WPF46” please use below URL.   
    
To find package using below URL.   
    
Note:   
    
Please follow the steps given in the below link.     
    
    
Regards,   
Karthik A.   


MI Mauricio Italo Magni Manchón October 9, 2017 04:33 PM UTC

Thank you, and sorry for the silly mistake on my end.


PR Padmini Ramamurthy Syncfusion Team October 10, 2017 05:27 AM UTC

Hi Mauricio, 
  
Thanks for your response and please get back to us if you need any other assistance on this. 
  
Regards, 
Padmini R. 


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