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Error loading Dashboar after change language

Thread ID:





130617 May 16,2017 04:54 PM Jun 13,2017 08:08 AM Dashboard Platform 8
Tags: Dashboard Datasources
Asked On May 16, 2017 04:54 PM

After change language to pt-br, my dashboar stops working.
Language downloaded from here (https://github.com/syncfusion/dashboarddesigner-global/tree/master/Dashboard%20Designer/Locale/



Attachment: Data_25844006.zip

Venkataprasad Subramani [Syncfusion]
Replied On May 19, 2017 08:28 AM

Hi Hub, 

Thanks for contacting Syncfusion support. 

We are unable to reproduce the reported issue “dashboard stopped working after changing the culture”. Also, the data source file you shared is not accessible. 

Could you please provide us the exact replication procedure or sample SYDX file to investigate this further from our end? 

It will be helpful if you share us the video replicating the problem faced with localization. 

If you have faced any errors, please provide us the error log file generated in the below location: 


Please do let us know if you have any concerns. 

Venkataprasad S 

Replied On May 19, 2017 10:14 AM

Attached file contains more requested details and error reproduction.
Attachment: Data_b735284d.zip

Umapathy Shanmugam [Syncfusion]
Replied On May 23, 2017 09:25 AM

Hi Hub, 

Thanks for sharing the error log and video to replicate the reported issue from our side.
We were able to reproduce the reported issue - “Error loading dashboard after change language” and the fix for this issue will be available in our upcoming release which is expected to be rolled out in this week.  

Umapathy S.

Sabapathy K  [Syncfusion]
Replied On May 26, 2017 01:50 AM

Hi Hub,   
We are glad to announce that our Syncfusion Dashboard Platform v2.2.0.31 is rolled out and available for download under the following link:   

We have fixed  Error loading dashboard after change language” issue in this build. 
We thank you for your support and appreciate your patience in waiting for this release. Please get in touch with us if you would require any further assistance.   
Sabapathy K. 

Replied On June 9, 2017 09:33 AM

After new version, the Design Reports crashes even not applying translation.

Now, not works at all (English / Portuguese).

Does not exist Error log in folder %appdata%\Syncfusion\DashboardDesigner\\ErrorLog 


Attachment: DashBoards_80f7efa4.zip

Umapathy Shanmugam [Syncfusion]
Replied On June 12, 2017 07:59 AM

Hi Hub,

Thank you for sharing screen-shot and dashboard files.

We tried using your dashboard files but since your web site URL is not publicly accessible, we were not able to debug the problem from our side. So, we used our sample data source and couldn’t replicate the scenario. We have recorded the same for your reference.

If possible, please make the URL publicly accessible with dummy/sample data and share it to us with step-by-step replication procedure. It will help us to diagnose and fix the problem on our side at the earliest.

Umapathy S.

Replied On June 12, 2017 04:29 PM

I remapped my data source and it's working normally.Thanks.

Umapathy Shanmugam [Syncfusion]
Replied On June 13, 2017 08:08 AM

Hi Hub, 
Thanks for your response.  
Umapathy S. 


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