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Unable to display Diagram from Ajax call

Thread ID:





130131 Apr 24,2017 11:47 AM UTC Apr 26,2017 04:13 AM UTC ASP.NET MVC (Classic) 3
Tags: Diagram
Asked On April 24, 2017 11:47 AM UTC

Hi there,

I am attempting to display a hierarchical diagram from the result of an Ajax call.

If I instantiate and load a diagram directly in the ActionResult method and return the View, it displays the diagram correctly, but nothing is displayed if I make an ajax call and try to return the JSON and use it in a diagram?

As a test I am using the HierarchicalLayout.json as per the samples.


public ActionResult Home()

            DiagramProperties model = new DiagramProperties();

            model.Layout.Orientation = LayoutOrientations.TopToBottom;

            model.Height = "400px";
            model.PageSettings.ScrollLimit = ScrollLimit.Diagram;
            model.Layout.Type = LayoutTypes.HierarchicalTree;
            model.Layout.HorizontalSpacing = 25;
            model.Layout.VerticalSpacing = 35;
            model.Layout.MarginX = 0;
            model.Layout.MarginY = 10;
            model.DataSourceSettings.Parent = "ReportingPerson";
            model.DataSourceSettings.Id = "Name";
            model.DefaultSettings.Node = new Node()
                Constraints = NodeConstraints.Select,
                FillColor = "#88C65C",
                Width = 115,
                Height = 45,
                BorderWidth = 1,
                BorderColor = "black"
            Label label = new Label() { FontColor = "white", FontSize = 12 };
            model.DefaultSettings.Connector = new Connector()
                LineColor = "#000000",
                Segments = new Collection() { new Segment(Segments.Orthogonal) },
                TargetDecorator = new Decorator() { Shape = DecoratorShapes.Arrow },
                Constraints = ConnectorConstraints.None
            model.SelectedItems.Constraints = ~SelectorConstraints.Rotator;
            model.SelectionChange = "selectionChange";
            model.SnapSettings.SnapConstraints = SnapConstraints.None;
            model.EnableContextMenu = false;
            model.Tool = Tool.SingleSelect;
            model.NodeTemplate = "nodeTemplate";
            ViewData["diagramModel"] = model;

            return View();

ActionResult Method:

public ActionResult TestDiagram()
     string jsonString = JsonConvert.SerializeObject(GetHierarchicalLayout());
     string loadContent = jsonString;
      return Content(loadContent);


@using Syncfusion.JavaScript.DataVisualization
     Layout = "~/Views/Shared/_Layout.cshtml";

 <div class="well">
     @Html.EJ().Diagram("HierarchicalLayout", ViewData["diagramModel"] as Syncfusion.JavaScript.DataVisualization.Models.DiagramProperties)

JQuery Ajax:

function testing() {
                type: 'GET',
                url: testUrl,
                data: {  },
                success: function (result) {                
                    var diagram = null;
                    var diagram = $("#HierarchicalLayout").ejDiagram("instance");

                    //convert JSON string to JSON object
                    var loadDiagram = JSON.parse(result);

                    //load the diagram using saved json data

                error: function (ex) {
                    console.log("error: " + ex.error);
                complete: function () {

And nothing is displayed when I call the ajax method.

Please let me know what I am doing wrong.

N. Jamieson

Shyam G [Syncfusion]
Replied On April 25, 2017 06:02 AM UTC

Hi Neill, 
We have created a sample in which we have rendered the hierarchical layout using AJAX call. 
Shyam G 

Replied On April 25, 2017 01:19 PM UTC

Thank you,After some fiddling I managed to get it working within my project.I'm pretty sure my biggest problem was some or other .js file I wasn't linking to.Regards,Neill

Shyam G [Syncfusion]
Replied On April 26, 2017 04:13 AM UTC

Hi Neill, 
We are happy to hear that your problem is resolved. please let us know if you need further assistance on this. 
Shyam G 


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