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Dialog button issue in Safari browser

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129715 Mar 29,2017 10:53 PM Apr 4,2017 06:22 AM ASP.NET MVC 5
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Tags: Grid
Ajay
Asked On March 29, 2017 10:53 PM

Hi,

The add/edit dialog buttons are not working in the apple safari browser. No action happens when it is clicked.

Thanks/

Prasanna Kumar Viswanathan [Syncfusion]
Replied On March 30, 2017 01:11 PM

Hi Ajay, 

Thanks for contacting Syncfusion support. 

Before we proceed with this query, we need some clarifications. 

1. In this you are mentioning add/edit buttons are not working fine. So, here are you mentioning the add/ edit toolbar buttons? 

Find the screenshot.  

 


2. Share the screenshot of buttons.  

Regards, 
Prasanna Kumar N.S.V 


Ajay
Replied On March 30, 2017 02:11 PM

Hi Ajay, 

Thanks for contacting Syncfusion support. 

Before we proceed with this query, we need some clarifications. 

1. In this you are mentioning add/edit buttons are not working fine. So, here are you mentioning the add/ edit toolbar buttons? 

Find the screenshot.  

 


2. Share the screenshot of buttons.  

Regards, 
Prasanna Kumar N.S.V 


Hi Prasanna,

I'm referring to the Save / Cancel buttons in the Add / Edit popup.



Thanks.

Prasanna Kumar Viswanathan [Syncfusion]
Replied On March 31, 2017 07:55 AM

Hi Ajay, 

We checked in our sample with enable the dialog editing and the Save & cancel buttons has been working fine with the apple safari browser. 

To find out the root cause, we need the following details. 

1. Did you face this issue in a desktop or in Apple IPad or Phone?  

2. Ensure that you have face any script error has been thrown in the console window when click the Save and Cancel Buttons.  

3. Code example of a Grid.  

4. Share the safari browser version.  

5. Essential Studio Version details.  

Note: In our desktop, the safari browser version is 5.1.7(7534.57.2) 

Regards, 
Prasanna Kumar N.S.V 


Ajay
Replied On April 3, 2017 03:05 PM

1. Did you face this issue in a desktop or in Apple IPad or Phone?  
    
   Issue occurs in both Mac / iPhone

2. Ensure that you have face any script error has been thrown in the console window when click the Save and Cancel Buttons.  

   No errors in console except for few CSS warnings

3. Code example of a Grid.   

    @{Html.EJ().Grid<Exam>("ResultGrid")
                   .Datasource(ds => ds.Json(Model.ResultList).UpdateURL(Url.Action("UpdateResult", "Exam")).Adaptor(AdaptorType.RemoteSaveAdaptor))
                   .Locale("en-IN")
                   .Columns(col =>
                   {
                       col.Field("Id").IsPrimaryKey(true).Visible(false).Add();                    
                       col.Field("Result").HeaderText("Result").TextAlign(TextAlign.Center).Add();
                   })
                   .EditSettings(edit => { edit.AllowEditing().EditMode(EditMode.DialogTemplate).DialogEditorTemplateID("#maintemplate").TitleColumn("AssessmentTypeName"); })
                   .ClientSideEvents(eve => { eve.ActionBegin("begin").EndEdit("endEdit"); })
                   .ToolbarSettings(toolbar =>
                   {
                       toolbar.ShowToolbar().ToolbarItems(items =>
                       {
                           items.AddTool(ToolBarItems.Edit);
                       });
                   })
                   .ScrollSettings(col => { col.Width("auto").Height(396); })
                   .PageSettings(page => page.PrintMode(PrintMode.CurrentPage))
                   .AllowResizeToFit(true)
                   .AllowTextWrap(true)
                   .AllowScrolling()
                   .AllowResizing()
                   .AllowSorting()
                   .AllowPaging()
                   .Render();
        }
    <script id="maintemplate" type="text/x-jsrender">
        <table cellspacing="10">
            <tr>
                <td class="text-right">
                    Result
                </td>
                <td>&nbsp;</td>
                <td class="text-left">
                     <input id="Result" name="Result" type="text" class="e-field e-ejcheckbox valid" style="width:20px;" />         
                </td>
            </tr>                       
        </table>
     </script>

4. Share the safari browser version.  

    Version 10.0.3 (12602.4.8)

5. Essential Studio Version details.  

     
15.1.0.41


Prasanna Kumar Viswanathan [Syncfusion]
Replied On April 4, 2017 06:22 AM

Hi Ajay, 

We created a sample with the attached code example and checked our sample with the Apple IPhone. In Apple IPhone the Save and Cancel buttons are working fine at our end. So, we need the following details to reproduce the issue.  

1. Share the iOS version of the Mac or Apple IPhone.  

2. We checked our sample with the IPhone 5 and we unable to reproduce the mentioned issue. So, please share the model no of the IPhone which you are using.   

3. Please confirm the issue is reproduced with the below JSPlayGround link 


Regards, 
Prasanna Kumar N.S.V 


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