Any way to work around an old, broken control?

[Jason Pegg]

Hello, Community!

I'm using an application that's using a VERY dated version of Syncfusion controls (v4.102.0.62 and v4.102.0.1003).  The company that made the application is no longer supporting it (stopped around 2011).  When Windows 10 Anniversary Edition rolled in, it broke the application which uses a small handful of Syncfusion controls.  This is a known issue, and for those with source code, you can get an updated version of the controls and recompile.  Unfortunately, while I have the knowledge to do such things (I'm a C# developer), I don't have the source code.

I looked at various ways of forcing the use of a newer assembly, and while there are options, this one is old enough that the Public Key Token is different (it has to be the same if you want to force an application to use a newer assembly).  I'm kinda stuck.  Does anyone have any ideas, including any MacGyver moves?  I've run out of ideas.

Of course, if there's a patched version of the assemblies in question, that would be ideal!

Here's the specific error:

System.OverflowException: Arithmetic operation resulted in an overflow.

   at Syncfusion.Drawing.DrawingUtils.NCPaintHelper(Control control, INonClientPaintingSupport ncPaintDelegate, Message& m)

   at Syncfusion.Windows.Forms.ThemedWindowDrawing.DrawThemedBorderColor(Control control, Message& msg)

   at Syncfusion.Windows.Forms.ScrollControl.WmNcPaint(Message& msg)

   at Syncfusion.Windows.Forms.ScrollControl.WndProc(Message& msg)

   at Syncfusion.Windows.Forms.Tools.TreeViewAdv.WndProc(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

And here are the installed assemblies:

Syncfusion.Core (v4.102.0.62, PK 632609b4d040f6b4)

Syncfusion.Grid.Base (v4.102.0.1003, PK 3cda94b1926e6fbc)

Syncfusion.Grid.Windows (v4.102.0.1003, PK 3cda94b1926e6fbc)

Syncfusion.Shared.Base (v4.102.0.1003, PK 3cda94b1926e6fbc)

Syncfusion.Shared.Windows (v4.102.0.1003, PK 3cda94b1926e6fbc)

Syncfusion.Tools.Base (v4.102.0.1003, PK 3cda94b1926e6fbc)

Syncfusion.Tools.Windows (v4.102.0.1003, PK 3cda94b1926e6fbc)

Again, bit of a longshot, but any thoughts or ideas would be appreciated.  I'd really like to continue using the program, and with the exception of the add-in based on the Syncfusion controls, it works fine.

Thanks!

Jason W. Pegg

[Mallika Kannan]

 

Hi Jason, 

 

Thank you for contacting Syncfusion support. 

 

This reported issue is fixed in our latest version v15.1.0.33. Can you please sharing your product version? So that we can check and let you know the details of this. 

 

Regards, 

Mallika 

[Jason Pegg]

Thank you for the response.  I appreciate you getting back to me!

I think there may be a misunderstanding of my original post.  As mentioned, I'm using an application that has an old version of Syncfusion controls embedded in it.  The old application was written by another company that is no longer supporting it.  The version can be seen in the assembly information I provided (v4).  My question is whether or not there's a way to update the controls so that the old application continues working.

As I mentioned, it's a long shot but I wanted to ask.  Please take another look at the original post and see if the request makes sense.  I am not trying to update my own software; this is not an application I wrote, nor do I have access to the source control.  What I DO know is that the application is using a Syncfusion control, that the control is causing the unhandled exception, and that it started with the Anniversary Edition update of Windows 10.  I'm just trying to see if there's a way to rescue the software.

Please see the original post and let me know if it makes sense, and if there's anything I can do to work around the problem.

Thank you for your time!

Jason...

[Mallika Kannan]

Hi Jason, 

 

Thanks for your update. 

 

A support incident to track the status of this defect has been created under your account.  

 

Please log on to our support website to check for further updates 

 

https://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents 

 

Regards, 

Mallika 

[Jojon]

Hi

I also get same problem as mention above. Can you also help me please.

Regards

Jojon

[Subburaj Pandian Veluchamy]

Hi Jojon, 

  

Thank you for contacting Syncfusion support. 

  

As we mentioned earlier in this forum, this reported “Arithmetic overflow exception after Windows anniversary update” has been fixed from 15.1.0.33 version. If possible, we request you to upgrade to our latest Essential Studio version in order to resolve this issue. Or else can you share the version details in which you are currently facing issue? So that we can check and let you know the details of this.  

 

Regards,
Subburaj Pandian V  

[Jojon]

Hi Subburaj

From the right click of the file, it's looks like ver 11.3040.0.30.

Regards

Jojon

[Arulraj A]

Hi Jojon, 

We have merged the fix for the issue “Arithmetic overflow exception after Windows anniversary update” in 11.3.0.30 and the patch for this fix can be downloaded from the following location. 

 

Recommended approach - exe will perform automatic configuration   

https://syncfusion.com/Installs/support/patch/11.3.0.30/1137508/F129450/SyncfusionPatch_11.3.0.30_1137508_3122019054310863_F129450.exe  

Please find the patch setup from below location:   

Advanced approach – use only if you have specific needs and can directly replace existing assemblies for your build environment   

Please find the patch assemblies alone from below location:   

https://syncfusion.com/Installs/support/patch/11.3.0.30/1137508/F129450/SyncfusionPatch_11.3.0.30_1137508_3122019054310863_F129450.zip  

Assembly Version: 11.3.0.30 

   

Installation Directions :    

This patch should replace the files “Syncfusion.Shared.Base and Syncfusion.ToolsWindows” under the following folder.   

$system drive:\ Files\Syncfusion\Essential Studio\$Version # \assemblies\$Version#\4.6   

Eg : $system drive:\Program Files\Syncfusion\Essential Studio\ 11.3.0.30\assemblies\ 11.3.0.30\4.6   

   

To automatically run the Assembly Manager, please check the Run assembly manager checkbox option while installing the patch. If this option is unchecked, the patch will replace the assemblies in precompiled assemblies’ folder only. Then, you will have to manually copy and paste them to the preferred location or you will have to run the Syncfusion Assembly Manager application (available from the Syncfusion Dashboard, installed as a shortcut in the Application menu) to re-install assemblies.   

   

Note :    

You can change how you receive bug fixes by navigating to the following link and updating your preferences.   

https://www.syncfusion.com/support/directtrac/patches  

   

Disclaimer:    

Please note that we have created this patch for version 11.3.0.30 specifically to resolve the following issue reported in this Forum 129450. If you have received other patches for the same version for other products, please apply all patches in the order received. This fix was included in our 15.1.0.33 version. 

Regards, 

Arulraj A 

[Jojon]

Hi.

I am sorry.. because i am not expert in IT. Can you help me to describe the step by step?

Will this patch apply for syncfusion software or apply for "xx" old software? The developer of "xx" old software currently is closed. I don't know how to fix this problem.

Regards

Jojon

[Arulraj A]

Hi Jojon, 

Thanks for the update. 

Please refer the following step by step user guide to install a patch. 

https://help.syncfusion.com/common/essential-studio/patches#installing-a-patch-setup 

Let us know whether this helps also if you need any further assistance on this. 

Regards, 

Arulraj A 

[Jojon]

Hi

It's still difficult for me.. 

The "xx" old software have syncfusion version 11.3040... and i don't have syncfusion ver 11.3040 software.. currently i am using win10 entrprise version 1809 build 17763.348.. i am searching in the internet syncfusion software.. as you mention before that syncfusion 15.1 and above already fix for arithmatic problem.. i find ver 15.2 and  try install ver 15.2 with the option check intall to GAC... but i still get same problem..

Can you help me again please..

Regards

Jojon

[Arulraj A]

Hi Jojon, 

  

Thanks for your update. 

Please try the following steps to replace the patch assemblies. 

1. Take a backup of your existing assemblies from your project.
2. Using Syncfusion Assembly Manager utility remove all version assemblies from GAC.
3. Unzip the provided assembly zip file.
4. Replace the files “Syncfusion.Shared.Base and Syncfusion.ToolsWindows” in the Bin folder of your project and ensure whether the assemblies are referred properly using Visual Studio.
5. Run the project and check.

 

Let us know whether this helps also if you need any further assistance on this. 

 

Regards, 

Arulraj A 

[Paul Houlgate]

We've just started running into this issue as well.

Is it possible to get a patch for version 12.3.0.36?

[Jagadeesan Pichaimuthu]

Hi Paul,  

 

We have merged the fix for the issue “Arithmetic overflow exception after Windows anniversary update” in 12.3.0.36 and the patch for this fix can be downloaded from the following location.  

  

Recommended approach - exe will perform automatic configuration     

https://syncfusion.com/Installs/support/patch/12.3.0.36/97885/F129450/SyncfusionPatch_12.3.0.36_97885_8292019063359287_F129450.exe 

 

Please find the patch setup from below location:    

Advanced approach – use only if you have specific needs and can directly replace existing assemblies for your build environment    

Please find the patch assemblies alone from below location:   

https://syncfusion.com/Installs/support/patch/12.3.0.36/97885/F129450/SyncfusionPatch_12.3.0.36_97885_8292019063359287_F129450.zip 

 

Assembly Version: 12.3.0.36 

    

Installation Directions:     

This patch should replace the files “Syncfusion.Shared.Base and Syncfusion.ToolsWindows” under the following folder.    

$system drive:\ Files\Syncfusion\Essential Studio\$Version # \assemblies\$Version#\4.6    

Eg : $system drive:\Program Files\Syncfusion\Essential Studio\12.3.0.36\assemblies\ 12.3.0.36\4.6    

    

To automatically run the Assembly Manager, please check the Run assembly manager checkbox option while installing the patch. If this option is unchecked, the patch will replace the assemblies in precompiled assemblies’ folder only. Then, you will have to manually copy and paste them to the preferred location or you will have to run the Syncfusion Assembly Manager application (available from the Syncfusion Dashboard, installed as a shortcut in the Application menu) to re-install assemblies.    

    

Note:     

You can change how you receive bug fixes by navigating to the following link and updating your preferences.    

https://www.syncfusion.com/support/directtrac/patches   

    

Disclaimer:     

Please note that we have created this patch for version 12.3.0.36 specifically to resolve the following issue reported in this Forum 129450. If you have received other patches for the same version for other products, please apply all patches in the order received. This fix was included in our 15.1.0.33 version.  

 

Regards,  

Jagadeesan

[dario]

Hi we also have this kind of error in an application that has an old version of Syncfusion controls embedded in it.  The old application was written by another company that no longer supports it.

The syncfusion controls version used in this applications was 13.2200.0.29 using .Net 2.0

is it possible to have a fix for this version so we can still use this application?

Kind Regards,

Dario

[Suriyaprabha Murugabaskaran]

Hi Dario, 

Thanks for your updates. 

Fix for the reported issue was included in version 15.1.0.33. In order to get the issue resolved, please upgrade to or above the version 15.1.0.33. 

Regards, 

Suriyaprabha M. 

[Shanthi sri K]

Hi team Syncfusion,

I am getting this error  in my application , I am using  Syncfusion version 13.3450.0.7 with .net 4.5 . Is this already a known issue? Is the fix already available in newer versions?

Exception:

System.OverflowException

Arithmetic operation resulted in an overflow.

   at Syncfusion.Drawing.DrawingUtils.NCPaintHelper(Control control, INonClientPaintingSupport ncPaintDelegate, Message& m)

   at Syncfusion.Windows.Forms.ThemedWindowDrawing.DrawThemedBorderColor(Control control, Message& msg)

   at Syncfusion.Windows.Forms.ScrollControl.WmNcPaint(Message& msg)

   at Syncfusion.Windows.Forms.ScrollControl.WndProc(Message& msg)

   at Syncfusion.Windows.Forms.Grid.GridControlBase.WndProc(Message& msg)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

[Vijayalakshmi Roopkumar]

Hi Shanthi. 

 

Thank you for using our Syncfusion Products. 

 

Query : I am getting this error  in my application , I am using  Syncfusion version 13.3450.0.7 with .net 4.5 . Is this already a known issue? Is the fix already available in newer versions? 

 

Yes the reported exception “Arithmetic overflow exception after Windows anniversary update” is a known issue and it has been fixed from 15.1.0.33 version. Also the fix is exist in our newer version. If possible, we request you to upgrade to our latest Essential Studio version "18.2.0.44" in order to resolve this issue.  

 

Else, please let us know, if you need the patch for the currently using version "13.3450.0.7"? So that we can check and let you know the details of this. 

 

Please let us know if you have any other concerns on this. 

 

Regards, 

Vijayalakshmi VR. 

[Shanthi sri K]

Hi Vijayalakshmi Roopkumar,

Thanks for answering my query. I have upgrading to latest 18.2.0.44 version and the issue is resolved.

[Vijayalakshmi Roopkumar]

Hi Shanthi 

 

Thank you for your update. 

 

Please let us know if you need any further assistance on this. 

 

Regards, 

Vijayalakshmi VR 

[Shanthi sri K]

Hi VijayaLakshmi Roopkumar,

Can we use the license key of one Syncfusion version  to another versions. To make it simple I have the license key for 13.3 Syncfusion can the same license be used for 18.2?

At present my Syncfusion is working in trial period.

[Vijayalakshmi Roopkumar]

Hi Shanthi,  

 

Syncfusion introduced new licensing system from v16.2.0.*. Our license keys are based on specific version and platform. If you are using NuGet packages\trial installer, you should generate and register corresponding version and platform license key in your application.  

 

Also ensure that all the referenced Syncfusion assemblies\NuGet packages are on same version.   

 

Find below knowledge base article to know about which version license key should use in application,  

 

https://www.syncfusion.com/kb/8951/which-version-syncfusion-license-key-should-i-use-in-my-application 

 

Please let us know if you need further assistance on this.  

 

Regards,  

Vijayalakshmi VR. 

[Shanthi sri K]

Hi team,

I am using Syncfusion 17.4 version and facing below issue,

Object reference not set to an instance of an object.

   at Syncfusion.Windows.Forms.Chart.ChartControl.get_IsZoomed()
   at Syncfusion.Windows.Forms.Chart.ChartControl.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Is this an issue from syncfusion framework ?

[Devakumar Dhanapoosanam]

Hi Shanthi sri K, 

 

We have analyzed the provided stack trace details, can you please share the following details which will be more helpful for us to analyze the reported issue and provide a better solution at earlier? 

·       Can you please share the replication steps in detail with screenshot or video? 

·       Can you please share the chart related code snippet details or chart types and behavior using in chart? 

·       Please share the application scenario using the chart. 

·       If possible, can you please share the issue reproducing sample. 

 

Please follow up on the support incident created by you for further updates for the same issue. 

 

Regards, 

Devakumar D 

[Eva Lidji-Arad]

hi,

We are using version 7.1.0.21 and lately we started to get this error ("Arithmetic operation resulted in an overflow"),

can you make a patch to this version also?

thanks

[Yuvaraj Palanisamy]

Hi Eva Lidji-Arad, 

We are not having the support to provide the patch for too old version. Could you please update the our Syncfusion package version to latest (19.2.0.51).

Please let us know if you have any concern.  

Regards, 

Yuvaraj.