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toolbox installer platforms are disabled

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128175 Jan 5,2017 02:11 PM Jan 6,2017 07:35 AM General Discussion 1
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krishna
Asked On January 5, 2017 02:11 PM

Hi I am trying to install the tool box
and in the toolbox installer all the platforms are disabled and unable to install it.
can you please help.
-kk

Manivannan Sundararajan [Syncfusion]
Replied On January 6, 2017 07:35 AM

Hi Krishna,

We are sorry for the inconvenience caused.

In order to check the reported issue at our end, please follow the steps suggested in below KB article and share us the zip file which consists of Syncfusion Installer logs generated by our tool. It would be much helpful for us to analyze the reported issue.

http://www.syncfusion.com/kb/2331

Also, if you are using the Essential Studio MSI setup in v14.4.0.15, please follow the steps suggested below to resolve the reported issue. We had an issue in Syncfusion MSI setup v14.4.0.15 and we have already fixed the issue. The fix will be included in our upcoming Volume release. As of now, please follow the below steps.

1. Download and extract the Toolbox.zip from the following link.

http://www.syncfusion.com/downloads/support/directtrac/169846/ze/Toolbox135466009  

2. Run the RegistryEntry.exe.

3. Take a backup of ToolboxInstallers folder from the following location.

Location:
{Programfilesfolder}Syncfusion\Essential Studio\{version}\Utilities

Example:
C:\Program Files (x86)\Syncfusion\Essential Studio\14.4.0.15\Utilities

4. Copy and replace the ToolboxInstallers folder(from the extracted zip file) to the above mentioned Utilities location.

5. Click the Recheck button at the bottom of the Syncfusion Control Panel.

6. Close all the Visual Studio instances.

7. Run the Syncfusion Toolbox Installer and v14.4.0.15 Syncfusion controls will be configured in Visual Studio toolbox. Please refer the following documentation link for more information.

https://help.syncfusion.com/common/essential-studio/utilities#toolbox-configuration  

Regards,
Manivannan S.


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