Cannot type # in hex field

[Christopher Hui]

I cannot type "#" to prefix the hex color in the input field.

[Sasikala Nagarajan]

Hi Christopher, 

Thanks for the update, 

We have checked with your reported issue, and we are unable to reproduce the issue in our end. We can able to type # key in input box (Hex field), So can you please provide more information about your issue or provide more detail to reproduce the issue in our end (Like Browser, EJ Product version etc.,). This will help us to check and provide the exact solution.  

Please let us know if you need any further assitance, 

Regards, 

Sasikala Nagarajan 

[Christopher Hui]

Version: 14.1.0.46

Google Chrome

I cannot type most characters while holding down the "Shift" key.

[Francis Paul Antony Raj]

Hi Christopher, 

 

We are able to reproduce the reported issue (“while holding down the "Shift" key, unable to type the ‘a’ to ‘f’ characters in HEX field”) and logged a defect report regarding this. A support incident to track the status of this defect has been created under your account. Please log on to our support website to check for further updates 

 

https://www.syncfusion.com/account/login?ReturnUrl=/support/directtrac/incidents 

 

Regards, 

Francis Paul A