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Unable to get work with HTML to PDF

I have installed Microsoft Visual C ++ 2010 x64 as described here https://help.syncfusion.com/file-formats/pdf/working-with-document-conversions and  my server is a 64-bit machine windows server 2012R2  but unfortunately the html conveter troubleshooting tool utility unable to detect the installation or something I might doing wrong..Can you please help me with this issue

Please check the attached image for what I have explained.

Attachment: vc_error_64355b58.rar

3 Replies

PV Prakash Viswanathan Syncfusion Team October 26, 2016 12:56 PM UTC

Hi Ravi Chandran, 
Thanks for contacting syncfusion support. 
Kindly make sure the assemblies MSVCP100.dll and MSVCR100.dll are available in the C:\Windows\SysWOW64 location. 
Also make sure the Syncfusion.HtmlConverter.Base.dll assembly is not blocked. If it is blocked, you can unblock the assembly from its property window. Please find the attached screen shot for your reference.  
Screen shot:  
Can you please let us know your WebKit HTML convertor version? 
Please try the above steps and let us know the results. 
Prakash V. 

RC Ravi Chandran October 27, 2016 03:19 PM UTC

Hi Prakash,

Thanks for your reply..Its something wrong with the server after re-installing it worked fine.


PV Prakash Viswanathan Syncfusion Team October 31, 2016 05:57 AM UTC

Hi Ravi, 
Thanks for your update. 
Prakash V. 

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