Hi Alison,
Thanks for contacting Syncfusion support.
With the given information we were unable to reproduce the reported issue at our end. So, please share us the below details in order to reproduce the reported issue.
1) Kindly share us the IE version, Document mode and compatibility settings details.
2) Let us know whether it throws any error message in the console.
3) Share us the issue reproducible sample or the screenshots to reproduce the reported issue at our end.
Note: We suspect that the reported issue occurs in Internet Explorer if the default Document mode is IE-7. Because we have provided the support only from IE-8 onwards. So please check the document mode and get back to us with the above requested information so that we can help you more effectively.
Please let us know if you have any queries.
Regards,
Dhivyalakshmi.