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Unable to run

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126128 Sep 26,2016 08:11 AM Apr 6,2018 03:29 AM Data Integration Platform 4
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Tags: Data Integration
Idriss Bennis
Asked On September 26, 2016 08:11 AM

After the installation which was successful, cliked to launch the Data Integration Dashboard. Screen loads with spinning wheels and stays there until error message comes up that it is unable to launch. Any suggestions on how to troubleshoot.
It looks it runs on Java. Do I need to update or make sure that it is running a certain version of Java.
Thanks

Suresh Ram C [Syncfusion]
Replied On September 26, 2016 10:02 AM

Hi Idriss, 

Thank you for contacting Syncfusion support. 

Please find the below response for your queries: 

Screen loads with spinning wheels and stays there until error message comes up that it is unable to launch. Any suggestions on how to troubleshoot. 
At initial time Syncfusion Data Integration Platform takes few minutes to start. Because it will create file, database, content and provenance repositories. Initial startup time duration varies based on System Configuration and System CPU usage. 

If you share log’s folder. It will be more useful to find the problem. 
Log file’s Location: 
Syntax 
{Installed drive} : \Syncfusion\Data Integration\1.1.0.60\SDK\NIFI\logs 
{Installed drive} : \Syncfusion\Data Integration\1.1.0.60\Utilities\DataIntegrationAgentLogs 
{Installed drive} :\Syncfusion\Data Integration\1.1.0.60\Utilities\DataIntegrationManagerLogs 

Example  
C:\Syncfusion\Data Integration\1.1.0.60\SDK\NIFI\logs 
C:\Syncfusion\Data Integration\1.1.0.60\Utilities\DataIntegrationAgentLogs 
C:\Syncfusion\Data Integration\1.1.0.60\Utilities\DataIntegrationManagerLogs 


It looks it runs on Java. Do I need to update or make sure that it is running a certain version of Java. 
Yes, It runs on Java. But no need to worry about it. Because we already shipped Java Package (jdk1.7.0_51) with our Syncfusion Data Integration Platform build. 
 

Please let me know, If you have any queries. 

Best, 
Sureshram 


Franz Kopp
Replied On September 28, 2016 12:13 PM

Hi,
I have exactly the same problem.

DataIntegrationService-28.09.2016.log ->
 2016-09-28 17:52:34,921 ERROR DataIntegrationLog Install/Uninstall
System.InvalidOperationException: Der Dienst Syncfusion Data Integration Agent wurde nicht auf dem Computer [XXXXXXXX] gefunden. ---> System.ComponentModel.Win32Exception: Der angegebene Dienst ist kein installierter Dienst
   --- Ende der internen Ausnahmestapelüberwachung ---
   bei System.ServiceProcess.ServiceController.GenerateNames()
   bei System.ServiceProcess.ServiceController.get_ServiceName()
   bei System.ServiceProcess.ServiceController.Start(String[] args)
   bei System.ServiceProcess.ServiceController.Start()
   bei Syncfusion_Data_Integration_Platform.Program.Main(String[] args)

I startet the installation as a admin but it looks like the Service is not installed.
In the Windows services is not service from Syncfusion.

Suresh Ram C [Syncfusion]
Replied On September 29, 2016 08:32 AM

Hi Franz Kopp, 

 

We have created a support incident to access this solution for your requirement under your Direct Trac account. Please log on to our support website to check for further updates. 

https://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents    

 

Please get back to us know if you need further assistance. 

 

Best, 

Sureshram 

Suresh Ram C [Syncfusion]
Replied On April 6, 2018 03:29 AM

Hi Franz, 
 
Thank you for contacting Syncfusion Support. 
 
Problem occurred in German OS because of the space in Installation path and application name. 
 
Installation path: “C:\Syncfusion\Data Integration\1.1.0.60\” 
Application name: “Syncfusion Data Integration Agent.exe” 
 
To resolve this do the following changes: 
 
Remove space installation path: “C:\Syncfusion\DataIntegration\1.1.0.60\” 
Remove space application name: “SyncfusionDataIntegrationagent.exe” 
 
Then start Data Integration service from service manager. 
 
This issue has been resolved in Data Integration Platform version 2.1.0.16 release.   
 
Please let us know, if you need any further assistance. 
 
Regards,  Suresh Ram 

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