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Install do not work

Thread ID:





120670 Oct 1,2015 10:26 PM Oct 5,2015 05:08 AM General Discussion 2
Tags: General Discussion
Ricardo Ildefonso
Asked On October 1, 2015 10:26 PM

Hi, people.
By the fourth time I am trying to install the SF Essential Studio and nothing works.
The little form starts, I fill the key field properly and click on next button.
Check the agrement box and accept the destinations folders to files...
After that, I wait for 5 hours but nothing really happen.

As I have ealy versions (like 12.4... and 13.1...) installed and tried to uninstall them. But, again, I couldn't.

What have I procede to fix this?


Ricardo Ildefonso

Ricardo Ildefonso
Replied On October 2, 2015 07:49 AM

Last night I just tried again and I started the installation by the sixth time.
I go to sleep, wakeup, go to supermarket and ... 9 hours after start the processes no pixel was painted in progress bar of install form.

I had installed the VS2015 and I don't have the SF components in its tool-box.
I can't work or study.

What must I do?

Manivannan Sundararajan [Syncfusion]
Replied On October 5, 2015 05:08 AM

Hi Ricardo,

Sorry for the inconvenience.

In order to check the reported issue at our end please follow the steps suggested in the following KB article link and send us the zip file which consists of Syncfusion Installer logs generated by our tool. It would be much helpful for us to resolve the reported issue at the earliest.


If you are facing the preparing to install issue, please follow the steps suggested in the following KB article link.


Manivannan S.


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