Thank you for your interest in Syncfusion products.
We regret to let you know that we can only provide you the solution for above query only through Direct-Trac incident, so could you please create the incident in your direct trac account.
You can login to your Direct-Trac account using the credentials and password that are provided by our sales team to create incident. I would request you to use the following link to login to your DT account.
Please let us know if you need further assistance. We would be happy to assist you.