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Receive Help ASAP Using Our Chat Support

Receive Help ASAP Using Our Chat Support

How can you get quick answers to your questions? By using the chat feature on our website. The chat is for current customers as well as those who have general questions for project solutions. With our support chat, you can speak directly with a member of our technical team. Our engineers are available from 5 p.m. to 11 a.m. ET (3 a.m. to 9 p.m. UTC). This feature is conveniently located on almost all the pages on our website, with notification sounds available so you can receive an alert when messaged if you’re working with several tabs at once.

The chat feature also supports a pop-out widget, so you don’t have to keep the Syncfusion window open. Options to attach a document or screenshot to your message will allow you to spend less time explaining your situation and more time optimizing your project. Not sure if your question has a simple answer? Utilize the chat, anyway, and we’ll file a support ticket for you if needed.


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Comments (2)

We would like to purchase license . Can you please share below details on support model ?
• What is the support model you can provide us ? What is the support hours and mode?
• What is your SLA on getting the response to any issue we raise ?
• How do you support Tech upgrade, for example if we upgrade to Angular 18 how do you support us?
• I am seeing project wise and global license is available, can you please share a quote of these amounts?

Hello Govinda,

Thank you for your comment.

We’re pleased to inform you that our support offerings are designed to meet your needs effectively. With a commercial license, you’ll enjoy a range of benefits, including:

Unlimited 24/5 support via our ticketing system and live chat.
Access to 4 major upgrades per year, along with weekly minor upgrades.
A guaranteed 24-hour response time.
A commitment to resolving confirmed defects caused by patches or new releases within 1-3 business days.
A maximum 3-week timeline for fixing confirmed normal issues.

To explore the best licensing options for your company, please follow this link One of our dedicated sales representatives will promptly provide you with a customized quote.

Thank you once again for considering us. We eagerly anticipate the opportunity to collaborate with your team.

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