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Syncfusion stopped the development and no longer publish the new version of this product.
| Action | General Availability and Patching Support for Individual License /Presales  | Extended Support for Global / Project / Division / Flat License |
|---|---|---|
| Developer Support | 1 year from product release + | 3 years from product release |
| Support for patching with previous versions | 1 year from product release (If major changes are not required) | 1 year from product release (If major changes are not required) |
Cumulative patch for issues reported after current release  |
YES | YES |
| Consolidated patch across different user accounts |
NO | YES |
Our general availability product releases for patch support include our service packs, our weekly NuGet release, and private patches sent to individual customers for all products and product versions under active development. These are available for defect fixes only and not for feature implementations.
Extended Support is an extension of general availability and patching support for our products. This support is only available for products under active development, and available only to Premium Support customers as identified by Syncfusion. While support for Syncfusion-validated defects will continue under Extended Support, support for feature enhancements is not guaranteed and will be determined on a case-by-case basis. Extended Support is only available to customers with a current license and cannot be added retroactively.
Patch builds are inclusive of previous patches sent to a customer.
Patch builds are inclusive of all previous patches sent to customers grouped together under an enterprise.
Note:
Support for older versions will be available through Syncfusion Solution Services, subject to feasibility, and as part of a separate custom support package.
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