Hello, I’m
Balaji Renganathan
Senior Product Manager - BoldDesk
Destiny
Looking back, one unexpected decision feels less like luck and more like destiny…
Guiding Belief
One belief quietly carried me through every success, failure, and uncertainty…
Unknown Person
My entire journey began because of someone whose name I still don’t know…
Relive Moment
If I could relive one thing, it wouldn’t be a success or achievement…
12+ Years
My Current Role
As a Senior Product Manager for the BoldDesk website team, I am responsible for shaping and optimizing our web experience to support customer engagement, product adoption, and business growth. I work closely with design, engineering, content, and marketing teams to define priorities, deliver impactful improvements, and ensure a seamless user journey. Beyond launching new features and improvements, I continuously look for ways to optimize performance, increase conversions, and ensure the website effectively supports both customer success and business goals.
My Experience Throughout My Journey
This could include my life experiences, challenges overcome, personal growth, and lessons learned.
About Me
I am a composed person. I don’t get angry easily, and even when something serious happens in the team, I try to look at the situation logically. When I understand why the other person is upset and see things from their perspective, my anger fades. The same applies to happiness too. I don’t overreact. I acknowledge it, accept it, and then move on. I value friendship a lot, and being there for my friends in any situation is very important to me.
My Career Journey
I always wanted to become a journalist. Watching interviews on TV back then inspired me a lot. But after completing my BE, I moved into a different professional path. I joined Syncfusion in a very unexpected way. In 2013, I came to Chennai for another off-campus interview and was staying at my uncle’s house. After finishing it, I planned to return to my native the next day. At that time, one of my uncle’s neighbour, who was working as a manager at Syncfusion, mentioned that there was a walk-in interview the next day and asked my uncle to tell me to attend. So I stayed one more day and went for the walk-in the next morning, and now it has been 12 years. Looking back, I genuinely believe that day was destiny.
How the Journey Shaped Me
Earlier, I believed that problems and failures should not come into my life. Over time, I came to understand that nothing in life comes without challenges or setbacks. Every problem has a solution, even if it is not the one we expect. There is always a way forward.
This realization changed the way I approach difficulties. Whenever I face a challenge, I remind myself that there will always be a way to move ahead, even if the outcome is different from what I had hoped for. This mindset has given me confidence and has helped me navigate both my personal and professional life with greater resilience.
Key Learnings
One of the biggest lessons I learned early in my career was to look beyond simply writing code. While working in the installation team, my lead, Kannan Subramanian, helped me understand the importance of reviewing code from different perspectives. Those discussions changed the way I approached my work and taught me to think more carefully before considering a task complete.
Later, working with Manoj Babu taught me the importance of planning, breaking down large tasks, and collaborating effectively as a team. It helped me understand that good execution begins with good planning.
I also had the opportunity to work closely with senior managers like Daniel Sir, David Sir, and Vijay Sir. Watching how they analyzed problems, set clear expectations, and approached decisions taught me the value of preparation, attention to detail, and thinking ahead. Together, these experiences shaped the way I work and continue to influence my approach today.
Every new beginning feels uncertain, but those who keep learning, adapting, and moving forward are the ones who truly grow.
- Balaji Renganathan
More About Me
Additional insights into my interests, experiences, and traits that shape my journey and perspective.
Bouncing Back from Tough Times
When I go through a difficult phase, I believe having the right people around me makes a big difference. I experienced this when I was handling a team for more than six months. At one point, the responsibility became overwhelming, and I even felt like stepping away from the lead role and returning to being an engineer.
During that time, my teammate Manoj called me and encouraged me to look at the situation differently. He told me that if the workload felt heavy, we could share it and work through it together. That support helped me regain my confidence and continue in the role.
Since then, I’ve understood that I don’t always have to handle difficult situations on my own. Talking to people I trust, accepting support, and sharing the responsibility helps me regain perspective and move forward.
What Success Means to Me
When I joined, I had a clear thought that I wanted to stay in one company for at least five years. Today, it’s been 12 years, so crossing that goal feels like a real achievement. On a personal level, there have been many small successes too. Buying my bike is one of them. It wasn’t an impulsive decision—I planned for it and clearly decided that I wanted a Royal Enfield, specifically the Thunderbird model.
Life Beyond Work
Spending time with friends is my biggest hobby. I usually take my bike and go out with my school friends, and even for small things like buying household items, we don’t go alone. In the evenings, we ride around town. Since we’re in Madurai, we often go around the temple area, look at shops, and just ride around. We buy whatever is needed for home, stop for a tea, and head back. That simple time with friends is what really helps me relax.
Moments That Make Me Smile
There are a lot of memories like this. Once, while we were playing cricket, we didn’t even have proper stumps and used a big stone instead, with a couple of other stones placed behind it. I was standing at long-on when the batsman hit the ball. I picked it up and threw it at the “stump,” but it hit one of the other stones nearby. I immediately shouted that the batsman was out and started celebrating. Only when I went closer did I realize I had hit the wrong stone. Everyone started laughing and teasing me. Looking back, moments like these were pure fun, and we still laugh about them.
Gratitude Along the Journey
I don’t know which manager it was who told my relative that there was a walk-in interview and that I should attend it. Whoever that person was, I’m truly grateful. I never tried to find out exactly who it was. I only knew that at the time there were around eight top-level managers, and it could have been any one of them. What matters to me is that because of that one person, everything changed, and I’m thankful for it.
A Moment I would Relive
I still think about playing cricket, but I don’t know when I’ll get the time. These days, even getting everyone together feels like a big challenge, and sometimes even coordinating a simple con call is difficult. If I ever get the chance, I’d love to bring everyone together again and spend an entire day just playing cricket.
What Stayed in Me Since Childhood
My father used to say, 'we can’t score 100 in everything. We just have to try our best. The result is not always in our hands’ - I still follow the same approach today. Whether it’s work or a new task or project, I give my best. After that, whatever result comes, I take it as part of the process. If the process is right, the result will fall into place.
Finding a Sense of Belonging
In many places, when things go down, the first thought is to fire employees. But Syncfusion’s culture is very different. I’ve personally seen how much the company cares about its employees. What stands out to me is how the company has evolved over time, and I’ve witnessed that growth through my own journey here. When a company keeps evolving like this, we grow along with it.
My Inspiration
MS Dhoni is a big inspiration to me. It started when I was in 10th standard, watching his batting style, and later through his interviews. He often talks about trusting the process. When you focus only on results, you may not truly achieve anything, because success or failure is just a by-product. What matters is enjoying the process and doing your work with full involvement, without constantly worrying about the outcome. He tells his teammates the same thing - to enjoy the game instead of playing only for results. His leadership, whether natural or learned, is something I deeply admire.
Professionally, my previous manager, Manoj Babu, has been a big influence. His managerial skills and the way he handled the team so smoothly had a strong impact on me. Even during major issues, he never got angry. If I made a mistake, he wouldn’t react harshly. Instead, he would calmly explain how it could have been handled better and guide me for the next time. Those habits are what truly inspired me.
My perspective on Leadership
To be a good leader, the first thing is to understand the people who report to you. This means understanding their work and, to some extent, their background, which simple and regular conversations can help with. A leader’s role is to correct mistakes and guide people, not to say anything that affects them personally. A good leader should be careful with words, tone, and actions, and never hurt someone on a personal level. The goal is always to help them grow and move to the next level in their career.
A Message from My Journey
One message that has stayed with me throughout my journey is, "Trust the process." I believe this applies not only to work but to every aspect of life. Things may not always go as planned, but every experience teaches us something and helps us move forward.
Another thought I often remind myself of is, "This too shall pass." Whether it is success, failure, or a difficult phase, every situation is temporary. Remembering this helps me stay calm, keep a balanced mindset, and face life with greater confidence.
Tiny Snippets That Tell About Me