Jegan Raj Muthu Raj

I am most grateful to my mother. She made sure I continued my education and didn’t let me stop at an early stage. That support has played a big role in where I am today. 

I am also thankful to Vijayanand sir, who gave me an opportunity at a time when I was struggling, especially with my communication. That support helped me move forward in my career. 

When I was working as a support engineer, handling customer tickets changed the way I looked at my work. Initially, I thought completing a task meant fixing the issue and moving on. 

But over time, I understood that it was about understanding the customer’s concern and their pain points and responding in a way that would satisfy them—even when the issue was not from our side. 

That phase taught me patience and also improved my communication. Looking back, I have become more patient and mindful in the way I handle both work and people.

One moment that stays with me is from a release where our team size was small, but the amount of work was high. There was no clear separation of roles— everyone was involved in everything, from testing to fixing issues, just to make sure the release was completed on time. 

We spent long hours together, focusing only on getting things done. It was a collective effort, and everyone took responsibility beyond their usual work. 

After the release, our manager called the entire team and appreciated the effort we had put in. That recognition meant a lot to me, not just because of the appreciation, but because it reflected the effort we had all gone through together.

For me, trust is the most important quality in leadership. There should be trust between the leader and the team. 

When that trust is there, people feel comfortable being open and genuine. It becomes easier to understand what they are going through and support them in the right way. 

I believe leadership is not just about managing work, but about building that trust and helping people move forward.

For me, work doesn’t feel repetitive. Every day brings a new challenge. 

I see it like moving to the next level in a game. Each level is a little harder than the previous one, and that keeps things interesting. 

Facing these challenges and figuring them out is what keeps me motivated to keep going. 

For me, success is not about titles or achievements. It is about the impact of what I do. 

If something I worked on creates a positive change or brings even a small sense of happiness to someone— whether it is a customer, a team member, or anyone around me—I see that as success. 

Outside of work, I enjoy spending time on photography. It’s something I developed during my college days, and I still continue it as a hobby, especially on weekends. 

I also spend time on gardening and like exploring new food places whenever I get the chance. These activities help me relax and keep my mind fresh.

Coming from a rural background, I am the first person in my family to complete graduation. 

That journey—from a small environment to reaching where I am today—feels like a meaningful achievement for me. At the same time, I don’t see it as the end. I believe there is still more to achieve, and I continue to work towards it.