License provided not working for Pivot Table and AI Chat Assistant

[Cesar Smerling]

Hello, the license provided by the generator of the licenses for version 31.x.x doesn't work for the Pivot Table component and the AI Chat Assistant, when using this component the alert appears at the top that I need to claim a license. I'm using other components in my application, grid, inputs, plot chart and no one of them show me the message, only when I add the Pivot Table and AI Chat Assistant the message appears. I configure the license in the main.ts file using the registerLicense funcionail

[Karthickraja MuthuRaman]

Hi Cesar Smerling,

We have evaluated the issue you reported and understand that you are facing difficulties while registering the license in your application. Regarding this issue, please ensure that you are using the same major version for all Syncfusion components. Our Syncfusion licenses are version-specific, and if multiple major versions of our components are used in the same application, it can create version conflicts. Therefore, please make sure that you use the same version for all Syncfusion components.

Please make sure to register the generated key in the application through the "register license" method, which should be called from the root folder of the application which is main.ts file in an Angular application. Below is the documentation for license key registration.

Documentation:
 generate a new license key
License Key Registration

And also use the ~ sign instead of ^, since it is best practice to avoid any major version upgrade conflict, and it will bring the latest patch of the current version.

You can also register the license through the npx command as an alternative approach. Please find below the documentation link for registering the license through the npx command:

Register Syncfusion License key using the npx command

Additionally, this issue may occur due to duplicate packages installed in your application. Follow the below steps to resolve the issue.

• Delete the @Syncfusion folder from node_modules and the package-lock.json file, .angular folder from the root folder.
• Clear the npm cache file at your end: npm cache clean --force.
• Update our packages to the same major version. For example, if you are using a version like (i.e., v27.1.XX), use the same version for all the Syncfusion components in the package.json file.
• Run the ‘’npm install” command to install the Syncfusion packages again.

Please refer our below documentation licensing FAQ's

Link:  Licensing FAQ's

If the issue persists, kindly share the package.json file and license key. Additionally, please confirm whether your application uses a micro front-end architecture, so that we can provide a prompt solution.

Regards,

Karthickraja