Accept all crashing DocumentEditor

[Daniel Souza]

Hello,

On the latest version of the DocumentEditor, 26.2.9, calling the `documentEditor.revisions.acceptAll()` method causes the editor to crash, with all other UI elements of the editor no longer being interactive.

I have submitted a simple demo that reproduces the behavior above:
https://stackblitz.com/edit/7xxc69-qfrrc3?file=index.js

Please let me know if there is anything I can help with regarding this issue.

Best regards,
Daniel Souza

[Suresh Iyappan]

Hi Daniel Souza,

We are able to reproduce the reported issue and we are currently validating this issue. We will update you the further details by Aug 19th, 2024.

Regards,
Suresh I

[Daniel Souza]

Hello Suresh, 

Thank you for your reply. 

I am not sure if the following is related to this issue or not, but I have noticed that on the version of the DocumentEditor we are currently using (25.1.42), the following issue will only happen when using bookmarks, as shown on the following video:  https://drive.google.com/file/d/18JdpWTFT7CFTJt4oHqUxWbYsKJOAmguP/view?usp=sharing

The same demo I sent before, with the 25.1.42 version will work properly: https://stackblitz.com/edit/7xxc69-pubqqu?file=index.html

Best regards,
Daniel Souza

[Dhanush Sekar]

Hi Daniel Souza,

Thanks for sharing the details.

We will consider this scenario and update the details on August 19, 2024

Regards,
Dhanush S

[Selvaprakash Karuppusamy]

Hi Daniel Souza,

We have confirmed the reported issue ‘Accept all crashing DocumentEditor’ as a defect and logged a defect report. We will fix this issue in our first patch release after 2024 volume 3 main release, which is expected in mid-September.

You can track the status of the bug through the below feedback link:

https://www.syncfusion.com/feedback/60511/resolve-the-issue-that-selecting-acceptall-track-changes-freezes-the-document

Disclaimer: “Inclusion of this solution in the weekly release may change due to other factors including but not limited to QA checks and works reprioritization.”

Regards,
Selvaprakash K

[Aravind Dharani]

Hi Daniel Souza,

 

We are glad to announce that our patch release (v26.2.11) has been rolled out successfully. In this ‎release, we have added the fix for the issue 'Accept all crashing DocumentEditor'.

 

Please upgrade to the latest version packages to resolve this issue:‎

 

NPM link:

​https://www.npmjs.com/package/@syncfusion/ej2-documenteditor

 

NuGet links:‎

https://www.nuget.org/packages/Syncfusion.Ej2.Wordeditor.ASPNet.Core/

https://www.nuget.org/packages/Syncfusion.Ej2.Wordeditor.ASPNet.MVC5/

 

Feedback link:

https://www.syncfusion.com/feedback/60511/resolve-the-issue-that-selecting-acceptall-track-changes-freezes-the-document

 

Root cause:

The document contains an empty textElementBox, which affects the revision combining process. As a result, the revisions aren't combined properly, causing the control to hang when performing acceptAll.

 

Regards,

Aravind D

[Daniel Souza]

Hello Aravind, 

I can confirm that the new update has fixed the issue for us. 
Thank you for the attention to this matter!

Best regards,
Daniel Souza

[Florence Lilian Awino]

Hi Daniel Souza,

We're glad your issue was resolved. Please get back to us for further assistance in the future.

Regards,

Florence L.