Pictures not importing on certain files

[Matt Bartl]

Hello!

I have a couple documents here that have issues with importing their pictures. The "Copy of auto renewal form" has a little moose that doesn't come through and the Quote Sheet Carehomes document has a graphic for Starline Ins. that doesn't show up in the Document Editor.

I am hoping you can give me some more information on what the issue is with these images.

I did see in the documentation the "Import Documents with EMF or WMF image" section, here:
https://ej2.syncfusion.com/documentation/document-editor/web-services/core/?_gl=1*1fbyqjy*_ga*MjY5Njc3ODAyLjE2NzExMzIwOTk.*_ga_WC4JKKPHH0*MTY4MzA2MDU4Ny41OS4xLjE2ODMwNjA2NTcuNjAuMC4w&_ga=2.108718594.1847600010.1683060050-269677802.1671132099#import-document-with-emf-and-wmf-images

But I didn't fully understand how to get that working. If this issue is related to EMF or WMF images, then if you could provide any additional information about converting metafiles to raster images or if there are any third-party image converters you are aware of that you could point me at to help get started, that information would be greatly appreciated.

Thank you!
Matt

Attachment: Property__Casualty_Services_Page_9c070845.zip

[Selvaprakash Karuppusamy]

Hi Matt,

The web browsers don’t support to display of metafile images like EMF and WMF. As a fallback approach in ASP.NET MVC server-side, we have converted the metafile images to a PNG images using System.Drawing.Image library and displayed it. Whereas in ASP.NET Core and Java, there is no built-in image processing library. Due to framework limitations, we can’t provide this support in ASP.NET Core and Java platforms.

Once there is any metafile image processing is added to these platforms, we will add support for preserving metafile images in the Document editor component. 

Regards,

Selvaprakash K