SfRichTextEditor Crash When rendered after Xamarin.forms.Maps

[Ran]

Hello Syncfusion Team,

I am using SfRichTextEditor after rendering Xamarin.Forms.Maps (Same Page In App), on first time rendering both everything works as expected, but on the second time rendering (existing the page and reopening) I'm getting a crash only in my android emulator,

 My error: 

[libc] Fatal signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x0 in tid 24507 (RenderThread), pid 24445 

The crash happens only in android emulator, android device - all good, iOS emulator - all good (no crashes at all).

When setting android:hardwareAccelerated="false" android emulator works good with no crashes and errors, but I want to keep android:hardwareAccelerated="true".

Is it a bug or Is there a way to the LayoutType Of the SfRichTextEditor to not hardwareAccelerated?

Thank you.

 

[Gayathri Ramalingam]

Hi Ran, 

Greetings from Syncfusion.     

We were unable to reproduce the issue, “Application crashes while render SfRichTextEditor after rendering Xamarin.Forms.Maps in android emulator ” in our end. Please find the sample in the below link, which we have created to reproduce the issue.   

https://www.syncfusion.com/downloads/support/directtrac/general/ze/RTE-37180658.zip 

Kindly provide the following details to investigate further on this issue.   

1. Simple sample/ modify the above sample to reproduce the issue. 
2. Replication procedure/Video to reproduce the issue.
3. Xamarin Forms version.
4. SfRichTextEditor version.15
5. Deployment device specification.

The above details will be more helpful for us to reproduce the issue in our side and assist you with the better solution at the earliest. 

 

With Regards, 

Gayathri R 

 

[Ran]

Hello Syncfusion Team,

Thank you for your kind respond, I have downloaded your sample and ran it on my device with no changes.

My android emulator crashed on the second time the page rendered with the same error (you can see on the attahced video), while my iOS emulator ran as expected.

Video with the issue: https://streamable.com/16x209

Xamarin Forms version: same as your sample

SfRichTextEditor: same as your sample

Deployment device specification: https://pasteboard.co/KihBHEF.png

[Gayathri Ramalingam]

Hi Ran,  

 

Thank you for your update. 

 

We were able to reproduce the issue “Application crashes while render SfRichTextEditor after rendering Xamarin.Forms.Maps in android emulator." in our side and we suspect this to be a defect. We have forwarded this issue to our development team for further analysis and we will update further details by 2^nd September 2021. 

 

With Regards, 

Gayathri R 

[Gayathri Ramalingam]

Hi Ran, 

We have confirmed that the issue “Application crashes while render SfRichTextEditor after rendering Xamarin.Forms.Maps in android emulator.” is defect and logged defect report for this issue. The patch for this issue will be delivered on 23^rd September 2021.  

 

FR link: https://www.syncfusion.com/feedback/28403/application-crashes-while-render-sfrichtexteditor-after-rendering-xamarin-forms 

 

 

With Regards, 

Gayathri R 

[Ran]

Thank you very much :)

[Gayathri Ramalingam]

Hi Ran, 

 

Thank you for your update. As we mentioned earlier, we will provide patch for the issue “Application crashes while render SfRichTextEditor after rendering Xamarin.Forms.Maps in android emulator.” will be delivered on 23^rd September 2021. 

 

With Regards, 

Gayathri R 

 

[Gayathri Ramalingam]

Hi Ran, 

 

Thank you for your patience. 

 

We have fixed the issue “Application crashes while render SfRichTextEditor after rendering Xamarin.Forms.Maps in android emulator” and the fix is published in our 2021 weekly NuGet release with version 19.2.0.62. Kindly update your SfRichTextEditorControl the mentioned version to get the issue resolved.  

NuGet link: https://www.nuget.org/packages/Syncfusion.Xamarin.SfRichTextEditor/19.2.0.62 

 

With Regards, 

Gayathri R