About the Author

Hi, I’m Erica Quigley. I scale high-growth companies so they can increase their efficiency and profit margin. Rapid growth is a fantastic problem for a company to have (who wouldn’t want to have higher sales?), but in that quick-paced atmosphere, often a reactive approach begins to develop instead of a proactive approach. While employees try to keep up with customer demands, it is difficult to take a step back for a holistic overview of the company to implement a consistent foundation. Once implemented, though, that foundation will allow the company to be more agile in their actions and lead to quicker customer response times, transparency around costs and profit, and an overall better experience for both employees and customers.

Using the business process mapping techniques described in this book, I map out company business processes to identify gaps in communication, procedures, and teams. I then create a future state that helps to bridge those gaps, as well as a plan for the next steps to implement the changes. Changes include things such as reorganizing teams, breaking apart or combining job responsibilities, developing standard process documents and rules for process exceptions, and leveraging tools to automate workflow within a system.

While I graduated with my degree in Apparel Design from Virginia Tech, technical measurement and computer design structure appealed to me most. As I established my career in manufacturing, that underlying structure and the aptitude for precise measurement and analysis became the backbone of my career.

My first office job was in 2009 at a manufacturing company—that’s where I discovered the Six Sigma methodologies. I loved the approach of applying systematic processes to reduce defects and therefore increase customer satisfaction. I immersed myself in that world and went on to get my Master Certificate in Lean Enterprise Solutions from Villanova University in 2015, which encompassed Six Sigma Green Belt and Lean Six Sigma.

In my career, I’ve held notable positions at various-sized companies including the Government Contracts Department of Boeing, an Order Fulfillment Manager in the oil and gas industry, and a Director of Supply Chain at FreedomPay, an international commerce platform company. At every step of my career, business process improvement projects have been my main focus.

In 2018, I established Quigley Management Consulting LLC to bring the operational efficiencies and ideas of Six Sigma to small and mid-market companies in a quick, easy, and impactful way that did not require hiring an additional head.

I spend my spare time with my husband in our bustling household of two kids, two dogs, and three cats.

Connect with me!

I like to break business down into simple steps and deliver my content via blog, mailing lists, videos, and social media posts. You can connect with me in any of the following ways:

• Web: www.ericaq.com
• LinkedIn: https://www.linkedin.com/in/ericaq/
• Email: [email protected]