Why should I choose Syncfusion?
At Syncfusion, our mission is to provide world-class, end-to-end development and data platforms for all organizations. Our customers are able to produce quality software for the most demanding environments with optimal performance. Our components and frameworks for user interface, business intelligence, and reporting help customers on a global scale save time and money and get their apps to market faster than ever before.
Our customers enjoy working with Syncfusion’s developer platform, Essential Studio Enterprise Edition, because they can quickly and easily add cutting-edge functionality and the very latest look and feel to their .NET applications, taking the grunt work out of the development cycle and freeing them to focus on the core business logic of their applications.
All Syncfusion products are built with the future in mind in an ever-changing digital world. The Developer and Data Platforms are geared toward long life-cycle applications and designed to meet high standards for flexibility and long-term maintainability.
Syncfusion believes in empowering developers by providing source code, and ours is written to be redistributed and shipped in a tightly integrated manner. You can begin using Syncfusion components in debug mode with the flick of a switch.
Syncfusion offers award winning technical support. The Syncfusion team’s 24/5 availability and online, phone, and forum-based support ensure you’ll get the answer you need, when you need it.
Syncfusion offers straightforward, flexible licensing to meet the needs of any business or organization. Syncfusion components are licensed on a per-developer basis with no royalty, no run-time, and no server-deployment fees. Each licensed developer may install our components on multiple personal machines at home or at work.
Syncfusion offers a viable base for standardization. The wide range of solid products in the Developer and Data Platform suites allow our customers to reduce their dependence on multiple vendors and streamline their deployment of components and data.
What does the Syncfusion Developer Platform package offer?
Syncfusion also offers Essential Studio Enterprise Edition, which includes all platforms and file formats. (See pricing)
Can I buy Essential Studio components (Grid, Tools, etc.) separately?
What are the differences between full source and binary versions?
What are the advantages of obtaining full source code?
When purchasing from Syncfusion, our customers do not have to make the traditional, “buy vs. build” tradeoff, wherein you give up source-level transparency for the ease of being able to add a feature using a binary third-party control. With access to source code, Syncfusion components become an integral and well-documented part of your application, and in some sense, Syncfusion becomes a part of your development team. Benefits of source code include:
No hidden “black box” code.
Well-commented and documented source code.
The ability to step into Syncfusion source code within your application.
No bothersome .zip files with pages of instructions to configure debugging. We support one-click debugging.
We support changes to our source code for Enterprise Support customers.
We do not stop with shipping full source code. We ensure that the source code can be used with minimal effort. Syncfusion incorporates a unique debugging support system that allows switching between Debug and Release versions from our library with a single click.
Syncfusion’s developer platform, Essential Studio, includes a utility called the “Assembly Manager” that provides an easy way to change the version of the Syncfusion assemblies you link to. You can choose between Debug and Release versions on a per-product basis. When the version you wish to link to is changed in Assembly Manager, the references in the current project are automatically updated so that the new assemblies will be used the next time you run your application.
When linking to the Debug version, you can step right into the component source code to debug a problem should the need arise.
What is the language used to write your components?
I have a question not answered in this FAQ. Where do I ask it?
Does the current release of the Syncfusion developer platform, Essential Studio, support my configuration of Visual Studio and .NET?
Syncfusion Windows Forms and Reporting products are compatible with .NET 2.0 or later and can be used with VS 2005 or later.
Syncfusion WPF, ASP.NET, Business Intelligence, and ASP.NET MVC products are compatible with .NET 3.5 for use in VS2008 or later.
Can I evaluate Essential Studio before buying?
I am having trouble downloading the evaluation.
How much does the Syncfusion developer platform, Essential Studio, cost?
What types of special pricing are offered?
Syncfusion offers the following types of special license pricing:
Group, team, and global
Retail volume discount
Competitive upgrade Please contact our sales team for more information about each type of special pricing option.
What is included in the Academic Pricing?
How does Syncfusion license software?
Does my license purchase entitle me to support and new releases?
What are the terms for licensing the source code of Syncfusion products?
Can one licensed copy be installed on more than one computer?
How can I obtain a copy of your latest software license agreement?
Does Syncfusion allow license transfers?
Who is eligible?
Can the products be used to build commercial applications?
How long are the licenses valid ?
How is the $15,960 calculated?
Why are you doing this? What’s the catch?
How can we help market Syncfusion’s efforts?
What is Syncfusion’s Subscription service?
Do I have to renew my subscription service to keep working with the software license?
Why should I renew my active subscription?
How can I renew my subscription?
How do I renew my expired subscription?
What technical support options does Syncfusion offer?
What is Enterprise Support?
Here are just a few of the privileges you’ll enjoy with Enterprise Support:
Incident turnaround time of 24 hours or less (to confirm receipt and share the time required to address the issue).
Access to a dedicated support contact for regular support issues.
Priority escalation of defect fixes.
Priority consideration for feature requests.
Special e-mail support with guaranteed callback (when requested) on all days including weekends and holidays between 8:00 a.m. and 8:00 p.m. Eastern time.
For more comprehensive information on this premium support option, please contact Syncfusion Sales at email@example.com.
How can I place an order for Syncfusion products?
Online: You can order Syncfusion products through our Web site using our secure ordering system.
Phone: You can order Syncfusion products over the phone by calling our sales team at 888-936-8638 (+1-919-481-1974).
Fax: You can order Syncfusion products by faxing an official purchase order (PO) from your company or by printing our fax order form and faxing it to us. Purchase orders are accepted for orders over $2,000 US only and must specify a billing contact and billing address.
Please note that to fulfill your order, we require the names and e-mail addresses of each end user. This is to ensure quicker turnaround and access to software. After placing your order, you will be e-mailed download instructions for the product you purchased as well as the required key to unlock the product. If you need assistance placing your order, please contact sales.
How do I order through the Web site?
What is the turnaround time for orders to be fulfilled?
What are the delivery options for Syncfusion products?
What payment options are available?
Will I receive an invoice?
What is Syncfusion’s return policy?
Can I purchase Syncfusion products through resellers or distributors?
I am an international buyer, can I buy Syncfusion products?
I just purchased a license of Essential Studio and have a question about deploying, compiling, or upgrading. Where can I go for assistance and further information?
Please reference the documentation installed with the product or available online.
You can log in to Direct-Trac at www.syncfusion.com/support/directtrac using your e-mail address and password to contact technical support services.
If the above has not addressed your question, please contact firstname.lastname@example.org.
After downloading the evaluation version of Essential Studio Enterprise, I purchased a full license. Do I have to uninstall the evaluation and then download and install the full version?
I just purchased a license and my unlock key is not working. What should I do?
Does the unlock key you received match the version you have installed?
Have you applied the full unlock key and not the evaluation unlock key?
Please note that you may generate your own unlock key by logging in to Direct-Trac at www.syncfusion.com/support using your e-mail address and password.
Still need further assistance? Please e-mail email@example.com.
I just purchased the binary edition of Essential Studio Enterprise. Can I upgrade to the Source Edition in the future?
If I purchase an individual product, like Essential Grid Binary, can I upgrade later to Essential Studio Enterprise?
I just purchased a license; where can I access online documentation and further resources?
I just joined a project team that has standardized on an older release of Syncfusion Essential Studio Enterprise. Can I order an older release?
To place an order, I need Syncfusion’s ECCN number. How can I obtain that?
What is a flat license?
What are the benefits of a global license?
How do we license our flat license subscriptions?