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Customer Success for C# Developers Succinctly

Published on : October 03, 2016
Customer Success for C Sharp Developers

Author : Ed Freitas

Categories :

.NET, C#, Development

Pages : 97

Formats : Amazon Kindle and PDF

Price : FREE

Description

Happy customers are repeat customers. In Customer Success for C# Developers Succinctly, author Ed Freitas frames software developers as an essential part of providing exemplary customer service, whether they’re part of helpdesk staff or experienced team leaders. By looking at how traditional helpdesks are oriented and the resulting behaviors, Freitas proposes a different approach that transforms customer support from a required, yet often neglected department, to one that can generate recurring and new business for your company. Along the way, Freitas demonstrates how incident management can be handled within the applications you deliver, discusses how to convert customers into company evangelists, and examines different tools that can be used for troubleshooting customer issues.

Table of Contents
  1. Why Customer Success Matters
  2. Incident Management
  3. Helpdesk Tactics
  4. Reflection to the Rescue

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