Hi Arik,
We need to see the install setup in your machine to determine the best strategy for resolving this support issue. We can do this via a web meeting, but we would like to send you the meeting link through a more secure medium than the public forum. Could you therefore please create a support incident in your Direct Trac user account and reference this Forum so that we can follow-up with the meeting information?
If you don’t have a Direct Trac account, please send an email to
[email protected] and we will follow-up.
Regards,
Vijay