DocIO timeout opening file

[Alan Finney]

I have a .docx file generated in Work 2007 that causes WordDocument.Open(filepath, FormatType.Docx) to go into an infite loop. Has anyone encountered this? Is there a way to set a timeout value in DocIO? I cannot attach the file as it is a customer's file, but any help would be appreciated.

-Alan

[Bhuvaneswari P]

Hi Alan,

Thank you for your interest in Essential DocIO.

We didn't face this kind of issue in docx. Without having the file we can't reproduce the issue in our end. Could please create a simple document to reproduce the issue, this would be helps to investigate more on this issue.

Please let me know if you have any questions.

Regards,
Bhuvana

[Administrator]

I narrowed it down to a series of bulleted paragraphs in a resume. I think it might be the bullet character at the beginning of the paragraph. When I change the font to something else I get an unrecognized character box. If I change the font back to Times New Roman I also get an unrecognized character box.



BadDocxFile_d92bf5d7.zip

[Bhuvaneswari P]

Hi Alan,

Thanks for the document.

I am able to reproduce the issue. We suspect this issue to be a defect and we have forwarded this to our development team for more analysis. We will update you in two business days with more details.

Best Regards,
Bhuvana

[Chaouki Zaouia]

Can not open this file (.xml)

Dim dooc As IWordDocument = New WordDocument("C:\Documents and Settings\czaouia\Local Settings\test2.xml", FormatType.xml)



test2_9ded7a71.zip

[Poornima R]

Hi Chaouki,

Thank you for your update.

We were able to reproduce the mentioned issue.We suspect this could be a defect.We have forwarded this issue to our development team for further analysis.

Could you please report this issue through Direct Trac Developer Support Systemhttps://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents because you can take the advantage of the expertise of a dedicated support engineer and a guaranteed response time and we hope you will take advantage of this system as well. If you have already reported through Direct trac, please ignore this.

Please let me know if you have any queries.

Regards,
Poornima