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DocIO timeout opening file

Thread ID:





75787 Aug 8,2008 11:11 PM UTC Mar 24,2010 09:24 AM UTC ASP.NET Web Forms (Classic) 5
Tags: DocIO
Alan Finney
Asked On August 8, 2008 11:11 PM UTC

I have a .docx file generated in Work 2007 that causes WordDocument.Open(filepath, FormatType.Docx) to go into an infite loop. Has anyone encountered this? Is there a way to set a timeout value in DocIO? I cannot attach the file as it is a customer's file, but any help would be appreciated.


Bhuvaneswari P [Syncfusion]
Replied On August 11, 2008 12:38 PM UTC

Hi Alan,

Thank you for your interest in Essential DocIO.

We didn't face this kind of issue in docx. Without having the file we can't reproduce the issue in our end. Could please create a simple document to reproduce the issue, this would be helps to investigate more on this issue.

Please let me know if you have any questions.


Administrator [Syncfusion]
Replied On August 11, 2008 04:49 PM UTC

I narrowed it down to a series of bulleted paragraphs in a resume. I think it might be the bullet character at the beginning of the paragraph. When I change the font to something else I get an unrecognized character box. If I change the font back to Times New Roman I also get an unrecognized character box.


Bhuvaneswari P [Syncfusion]
Replied On August 12, 2008 06:13 AM UTC

Hi Alan,

Thanks for the document.

I am able to reproduce the issue. We suspect this issue to be a defect and we have forwarded this to our development team for more analysis. We will update you in two business days with more details.

Best Regards,

Chaouki Zaouia
Replied On March 23, 2010 05:26 PM UTC

Can not open this file (.xml)

Dim dooc As IWordDocument = New WordDocument("C:\Documents and Settings\czaouia\Local Settings\test2.xml", FormatType.xml)


Poornima R [Syncfusion]
Replied On March 24, 2010 09:24 AM UTC

Hi Chaouki,

Thank you for your update.

We were able to reproduce the mentioned issue.We suspect this could be a defect.We have forwarded this issue to our development team for further analysis.

Could you please report this issue through Direct Trac Developer Support Systemhttps://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents because you can take the advantage of the expertise of a dedicated support engineer and a guaranteed response time and we hope you will take advantage of this system as well. If you have already reported through Direct trac, please ignore this.

Please let me know if you have any queries.



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