Login Problem

[Administrator]

Hi

Yesterday i changed my mail on DirecTrack ([email protected])
Once i changedit i can''t logon any more. When i ask Directrack to send me my password, i get it but it does not work...
could you help ?
Jonathan

[Administrator]

Hello Jonathan,

We are sorry for the difficulty that you experienced. We are looking into the problem.

In the meantime here is your Direct-Trac password:

"newcustomer"

Thanks,

Steve

>Hi

Yesterday i changed my mail on DirecTrack ([email protected])
Once i changedit i can''t logon any more. When i ask Directrack to send me my password, i get it but it does not work...
could you help ?
Jonathan

[Administrator]

Hi Steve

this does not work better...

Interestingly, the login/password sent by DirectTrack (via the "forgot password" procedure does not work...

Thanks
Jonathan

[Administrator]

Syncfusion never go to the support area....

I tought support was important to you but your silence is not going that way...

>Hi Steve

this does not work better...

Interestingly, the login/password sent by DirectTrack (via the "forgot password" procedure does not work...

Thanks
Jonathan

[Administrator]

Hello Jonathan,

I''ve just located the problem...it seems that you had two separate Direct-Trac support accounts that were tied to the same email address. This is what caused the issue.

I''ll email you in just a moment with all the information you''ll need to log in successfully. Apologies for the inconvenience, and thank you for your continued support of Syncusion.

Best regards,
Sierra