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Login Problem

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46926 Jul 25,2006 08:08 AM Jul 27,2006 11:53 AM General Discussion 4
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Tags: General Discussion
Administrator [Syncfusion]
Asked On July 25, 2006 08:08 AM

Hi

Yesterday i changed my mail on DirecTrack (jweizman@gmail.com)
Once i changedit i can''t logon any more. When i ask Directrack to send me my password, i get it but it does not work...
could you help ?
Jonathan

Administrator [Syncfusion]
Replied On July 25, 2006 08:08 PM

Hello Jonathan,

We are sorry for the difficulty that you experienced. We are looking into the problem.

In the meantime here is your Direct-Trac password:

"newcustomer"

Thanks,

Steve

>Hi

Yesterday i changed my mail on DirecTrack (jweizman@gmail.com)
Once i changedit i can''t logon any more. When i ask Directrack to send me my password, i get it but it does not work...
could you help ?
Jonathan

Administrator [Syncfusion]
Replied On July 26, 2006 04:39 AM

Hi Steve

this does not work better...

Interestingly, the login/password sent by DirectTrack (via the "forgot password" procedure does not work...

Thanks
Jonathan

Administrator [Syncfusion]
Replied On July 27, 2006 11:22 AM


Syncfusion never go to the support area....

I tought support was important to you but your silence is not going that way...

>Hi Steve

this does not work better...

Interestingly, the login/password sent by DirectTrack (via the "forgot password" procedure does not work...

Thanks
Jonathan

Administrator [Syncfusion]
Replied On July 27, 2006 11:53 AM

Hello Jonathan,

I''ve just located the problem...it seems that you had two separate Direct-Trac support accounts that were tied to the same email address. This is what caused the issue.

I''ll email you in just a moment with all the information you''ll need to log in successfully. Apologies for the inconvenience, and thank you for your continued support of Syncusion.

Best regards,
Sierra


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