DocumentEditor bullet points missing when content is exported to PDF

[Ignacy Mielniczek]

Hello,

We are using on both Front-End (Angular) and Backend (ASP.NET - server-side backend) sides using the same versions of components and libraries v. 33.2.3. However, I have noticed that bullet points that are in the SFDT file are disappearing when it's converted to a PDF file. 

Could you please look at this problem? I have attached screenshots, output PDF file, Dockerfile, endpoint implementation, and the fonts that are being installed in our project for your convenience.

Best regards,

Ignacy Mielniczek

Attachment: DocumentEditor_bullet_points_not_recognized_7c92dcdc.7z

[Akshaya Arivoli]

Hi Ignacy,

We have attempted to replicate the reported issue with the provided details but the bullets are preserved properly in our PDF conversion. We have share the input Docx document , output PDF document along with the sample and the video.

Steps to run the sample

1. Run the web service project first

2. Run the client side Angular sample using ‘npm install’ then ‘npm start’

3. Open the attached document and click on the export button

4. Document will be exported as PDF and saved in the Web service project

Additionally on validating the provided PDF document(ExportedPDF) and observed a font mismatch between the PDF generated on our end and the PDF shared by you. Based on this, we suspect that some fonts may be missing in your environment, which could be causing the issue.

Word to PDF conversion may result in preservation issues if there are missing fonts in the production environment. If the fonts in the Word document are missing in the production environment, alternate fonts are used during the conversion to PDF, which can lead to preservation issues.

Therefore, we recommend verifying that the production environment has all the necessary fonts from the Word document. We have an event called SubstituteFont that helps identify missing fonts during Word to PDF conversion. By printing the missing fonts on the console and installing them, you can avoid preservation issues.

To ensure consistent font preservation, we recommend the following solutions:
1. Install the required fonts in the production environment to match the original document's formatting.
2. Embed fonts within the document, so that the intended fonts are retained across different environments.
3.Use SubstituteFont that helps identify missing fonts during Word to PDF conversion(For this we have attached a sample).

For a detailed guide on resolving font-related issues, please refer to our Knowledge Base Article.
How to resolve font problems during Word to PDF or image conversion?
Font Substitution in Word to PDF Conversion in C# | DocIO | Syncfusion

If you still facing the issue, kindly share the below details from your end, which will be helpful to reproduce the exact issue at our end.

• Input document.

• Modified sample application to replicate the issue.

• Environment Details (Operating System, if using cloud service, share cloud service and plan details)

Regards,

Akshaya

Attachment: Attachments_58320ba5.zip

[Ignacy Mielniczek]

Hello Akshaya,

Thanks for a quick response. I'm glad to let you know that I have resolved issue by fixing my fonts installing commands in my Dockerfile.

Best regards,

Ignacy Mielniczek

[Chrispine Agunja Imbo]

Hi Ignacy,

Thank you for your message.

Please feel free to reach out if you need any further assistance; we will be happy to help.

Regards,

Chris