Saved PDF Form not fully compatible with Adobe Acrobat

[Daniel Rail]

Hi,

We added the PDFViewer in our application, in order to add the functionality to prefill PDF forms, with data from our application.

We are using .Net 9 and version 33.1.45 of the WPF PDF Viewer component.

The only issue that we are encountering, is if the PDF form is saved to disk, we are getting an error when attempting to open that newly saved PDF form in Adobe Acrobat(see image below).

Is there a property, in PDFViewer, that will help to correct this problem?

We tried both rendering engines, but issue persists.

Any help would be appreciated.

Daniel

[Lingeshwaran Sankar]

Hi Daniel,

We were unable to reproduce the reported issues with the information provided. For the prefilled PDF forms, we tried manual form filling,  importing form fields, and programmatically filling the form fields, but in this approach, we are unable to reproduce the reported issue. Could you please share the way you used to fill the form along with the Input document.

 

We have an NDA (Non-Disclosure Agreement) in place with our customers and we maintain the confidentiality of the information disclosed by our customers to us. Therefore, any documents shared with Syncfusion will only be used to replicate the issue and will not be shared with anyone else. So kindly share the original input document before and after form filling or share the input document after removing confidential information.

This will help us investigate further and reproduce the reported issue on our end to assist you better.

 

 

Regards,

Lingeshwaran S

[Marc Waters]

We experienced a similar issue with Acrobat being stricter than other PDF viewers after saving forms. In our case, the problem seemed related to certain AcroForm/XFA structures not being fully preserved during save.

Re-saving the document through the Syncfusion PDF library or flattening the form helped improve compatibility. Curious if Syncfusion has an official workaround for this in v33.1.45.

[Lingeshwaran Sankar]

Hi Marc Waters,

We were unable to reproduce the reported issues with the information provided. For the prefilled PDF forms, we tried manual form filling, exporting and importing form fields, and programmatically filling the form fields. Could you please share the way you used to fill the form?

 

Also We suspect that the reported issue might be PDF document specific. We have an NDA (Non-Disclosure Agreement) in place with our customers and we maintain the confidentiality of the information disclosed by our customers to us. Therefore, any documents shared with Syncfusion will only be used to replicate the issue and will not be shared with anyone else. So kindly share the original input document or share the input document after removing confidential information.

This will help us investigate further and reproduce the reported issue on our end to assist you better.

 

Regards,

Lingeshwaran S