Connection Error When Trying To Install Metro Studio

On the log in screen for the Metro Studio installer, a connection error is thrown

This means I cannot install on a new machine

Image_6486_1757675647159



1 Reply

PS Prashanth Sundhar Syncfusion Team September 17, 2025 12:21 PM UTC

Hi Matt,

We encountered an issue as TLS 1.2 support was deprecated in NET Framework 4.0, resulting in connection issues in the Syncfusion Metro Studio.

You can install Metro Studio by using the unlock key. Refer to the following steps for installing MetroStudio using the unlock key:

https://support.syncfusion.com/kb/article/15294/connection-error-in-syncfusion-metro-studio-while-using-login

Refer to this following documentation link for more information about Syncfusion Metro Studio.

https://help.syncfusion.com/metro-studio/overview

Regards,
Prashanth S.


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