Syncfusion WPF Template Studio installed but not loaded

[Gianfranco Viscomi]

Hello, 

I'm on VS2022 ARM64. I tried to install Syncfusion Template Studio extension.

I don't see menu in Extensions and don't see it in Installed Extensions.

But if I try to install a second time, I got message saying that's already installed.

Is there a problem on my workflow or the extension is not compatible with ARM? 

Thank you for your help.

[Kesavaraman Venkadesan]

Hi Gianfranco,

Thank you for reaching out and providing details about the issue you're experiencing with the Syncfusion WPF Template Studio extension in Visual Studio 2022 on an ARM64 architecture.

We are actively investigating by setting up an ARM64 virtual machine to replicate and diagnose the problem. We appreciate your patience and will provide an update as soon as possible.

Regards,
V. Kesavaraman

[Kesavaraman Venkadesan]

Hi Gianfranco,

We investigated the reported problem on a Visual Studio 2022 ARM64 machine but were unable to reproduce it. This issue may be due to an incomplete installation of the extension.

To resolve the issue, please follow the steps below to uninstall and reinstall the extension:

Step 1: Uninstall Existing Syncfusion Extensions

1. Open Visual Studio 2022 → Extensions → Manage Extensions → Installed.
2. Search for "Syncfusion" and uninstall all related extensions.
3. Close Visual Studio and let the VSIX Installer complete the removal.
4. Manually delete leftover Syncfusion Extension related files from these locations:
1. %localappdata%\Microsoft\VisualStudio\{17.0_xxx}\Extensions\
2. {Visual Studio Install Path}\Common7\IDE\Extensions\

Step 2: Reinstall the WPF Extension

Option 1: Install from Syncfusion Setup

1. For to install WPF extension, navigate to below location:

·       C:\Program Files (x86)\Syncfusion\Essential  Studio\WPF\$YourBuildVERSION$\Utilities\Extensions\VS2022\

·       Double-click Syncfusion WPF Template Studio.vsix to install.

Option 2: Install via Visual Studio Marketplace

1. Open Visual Studio → Extensions → Manage Extensions → Online.
2. Search for " WPF Extension - Syncfusion" and install it.

If the Issue Persists

Please provide:

• A screenshot of installed Syncfusion extensions (Extensions → Manage Extensions → Installed).
• A short video demonstrating the issue.
• Visual Studio version details (Help → About Microsoft Visual Studio → Copy Info).
• Gather log file. Please follow the steps in the link  to get the Gather log file.

Let us know if you need further assistance. We're here to help!

Regards,

V. Kesavaraman