Branched from 197017 - Page number is not consistent in Document Editor

[Lion Tales]

Hello,

Thank you for your efforts. It did fixed the problem! Now I can see the headers in the document editor and can save them.

I did find another issue, let me know if it's easy to solve - 

When I have sections in the word file, for different headers in different sections, the page numbering is not consistent with the Word document.

In Word Docx the page number is 7 (correct) but in the document editor is 2 (wrong).

I attached an example for you to check - if you will load it to the document editor you will get in the second section page 2, but in the Docx, the first number in the second section is 7.

Thank you.

Attachment: Test_sections_eb75a06f.docx

[Akshaya Arivoli]

Hi Lion,

We have reproduced the reported issue 'the page numbering is not consistent with the Word document' and are currently in the process of validating it. We will provide you with further updates by August 13, 2025. 

Regards,

Akshaya

[Thamizhselvan Varadharajan]

Hi Lion,

We need an additional timeline to validate the issue and will provide further details on August 18, 2025.

Regards,

Thamizhselvan.

[Thamizhselvan Varadharajan]

Hi Lion,

We need an additional timeline to validate the issue and will provide further details on August 20, 2025.

Regards,

Thamizhselvan.

[Meriton Jamesdurai]

Hi Lion,

We have confirmed the reported issue "Inconsistent Page Numbering Across Sections Due to Section Breaks" as a defect and logged a defect report. We will fix this issue in our upcoming weekly patch release which is scheduled to release on September 09, 2025.

You can track the status of the bug through the feedback link below:

https://www.syncfusion.com/feedback/69574/inconsistent-page-numbering-across-sections-due-to-section-breaks

Disclaimer: “Inclusion of this solution in the weekly release may change due to other factors including but not limited to QA checks and works reprioritization.”

Regards,

Meriton

[Meriton Jamesdurai]

Hi Lion,

We apologize for the inconvenience. We are unable to include the fix in this release. We will include this fix in our upcoming EJ2 patch release, which is scheduled on Sep 16, 2025. We will appreciate your patience until then.

Regards,
Meriton J

[Meriton Jamesdurai]

Hi Lion,

We apologize for the inconvenience. We are unable to include the fix in this release. We will include the fix in our upcoming patch release on September 23, 2025.

Regards,
Meriton J

[Lion Tales]

Hello, 

Thank you for the update. 

I really appreciate if it will include in this upcoming patch release as it's very important issue for me. 

Thanks again. 

[Akshaya Arivoli]

Hi Lion,

We understand your concerns, and as promised, we will include the fix in our upcoming patch release scheduled for September 23, 2025.

We appreciate your patience and continued support. Please feel free to reach out if you have any further questions or need assistance during the validation process.

Regards,
Akshaya Arivoli

[Meriton Jamesdurai]

Hi Lion,

We apologize for the inconvenience. We are unable to include the fix for the issue "Inconsistent Page Numbering Across Sections Due to Section Breaks" in this weekly patch release. We will include the fix for this issue in our upcoming weekly patch release which is expected on September 30, 2025.

Regards,

Meriton J

[Lion Tales]

Hello, 

I’d like to confirm that today’s release includes the fix for this bug? As we’ve been awaiting it for some time. 

Many thanks.

[Meriton Jamesdurai]

Hi Lion,

We have fixed the reported issue. However, we are currently facing an automation break related to the fix. Our team is actively working to resolve this. The fix will be included in our upcoming weekly release. If the automation break is resolved earlier, we will provide a custom patch. In the meantime, we appreciate your patience and continued support.

Regards,
Meriton J

[Mohammed Kaif Shahul Hameed]

Hi Lion,

We regret for the inconvenience. We are still facing automation failures and actively working in high priority to resolve it. We will include the fix in our first weekly release after 2025 Volume 3 SP release. If we resolved earlier, we will provide custom package. We will appreciate your patience until then.

Regards,
Mohammed Kaif S

[Meriton Jamesdurai]

Hi Lion,

We are glad to announce that our patch release (v31.2.3) has been rolled out successfully. In this release, we have added the fix for the reported issue 'Inconsistent Page Numbering Across Sections Due to Section Breaks'.

Please upgrade to the latest version packages to resolve this issue:

NPM link:

 

https://www.npmjs.com/package/@syncfusion/ej2-documenteditor

https://www.npmjs.com/package/@syncfusion/ej2-react-documenteditor

https://www.npmjs.com/package/@syncfusion/ej2-angular-documenteditor

 

NuGet links:‎

 

https://www.nuget.org/packages/Syncfusion.Ej2.Wordeditor.ASPNet.Core/

https://www.nuget.org/packages/Syncfusion.Ej2.Wordeditor.ASPNet.MVC5/

Feedback link: 

https://www.syncfusion.com/feedback/69574/inconsistent-page-numbering-across-sections-due-to-section-breaks

Root Cause:

In the provided document, the restartPageNumbering value is set to true for the first section and false for the second section. Initially, all pages in the first section have their currentPageNum value set to 1, so the page numbering in the second section starts from 2.

Regards,

Meriton J